View Unit : Develop effective working relationships with colleagues in logistics operations

Unit

Unit Reference Number

H/601/7919

Qualification Framework

QCF

Title

Develop effective working relationships with colleagues in logistics operations

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.2 Warehousing and Distribution

Unit Grading Structure

Pass

Assessment Guidance

N/A

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	know how to develop effective working relationships with colleagues in logistics operations	1.1	Explain the relevant organisational policies and procedures for developing effective working relationships in logistics operations that relate to: • health, safety and security • quality standards • confidentiality • equality and diversity
		1.2	Describe own roles and responsibilities and those of colleague
		1.3	Explain the importance of good communication methods
		1.4	Explain the importance of feedback to improve work performance
		1.5	Explain how to identify learning needs and the opportunities for learning that are available
		1.6	Explain how to deal constructively with misunderstandings and difficulties that can arise in working relationships
2	be able to develop effective working relationships with colleagues in logistics operations	2.1	Communicate with colleagues effectively
		2.2	Confirm tasks, priorities and responsibilities clearly and accurately with colleagues
		2.3	Respond to requests from colleagues that fall within your responsibility
		2.4	Report any circumstances that prevent the achievement of quality standards
		2.5	Obtain information and assistance from colleagues
		2.6	Seek relevant feedback on work achievements and performance from relevant people
		2.7	Determine own learning needs based on feedback and observation of own performance
		2.8	Agree a learning plan that outlines realistic development opportunities and timescales

Equivalent Units

There are no equivalences to display.