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LO1 Understand why software needs installing or upgrading
describe the potential prompts that initiate the installation of new or upgraded software
describe the potential risks of installing or upgrading software
LO2 Know how to prepare for a software installation or upgrade
plan an installation and an upgrade
LO3 Be able to install or upgrade software
record and complete a software installation
record and complete a software upgrade
LO4 Understand the completion and handover process.
explain the importance of the user acceptance process