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This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.
Understand the implications of duty of care
Define the term ‘duty of care’
Describe how the duty of care affects own work role
Understand support available for addressing dilemmas that may arise about duty of care
Describe dilemmas that may arise between the duty of care and an individual’s rights
Explain where to get additional support and advice about how to resolve such dilemmas
Know how to respond to complaints
Describe how to respond to complaints
Identify the main points of agreed procedures for handling complaints