Ofqual Logo DfES Logo CCEA Logo
The Register of Regulated Qualifications

View Unit : Develop professional relationships with children, young people and adults

Unit
Unit Reference Number
H/601/4065
Qualification Framework
QCF
Title
Develop professional relationships with children, young people and adults
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
2
Date of Withdrawal
SSAs
1.5 Child Development and Well-Being
Unit Grading Structure
Pass
Assessment Guidance

This unit must be assessed in accordance with the TDA assessment principles.

All assessment criteria other than 3.5 must be assessed in the workplace.

Forms of communication eg:

• spoken language

• play

• body language

• sign language

Communication differences between individuals which may create barriers to effective communication between them eg:

• language

• sensory impairment

• speech, language or communication impairment

• cognitive abilities

• emotional state

• cultural differences

Strategies and techniques to promote understanding and trust in communication, eg:

• active listening

• avoiding assumptions

• using questions to clarify and check understanding

• summarising and confirming key points

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Be able to develop professional relationships with children and young people

1.1

Demonstrate how to establish rapport and respectful, trusting relationships with children and young people

1.2

Demonstrate supportive and realistic responses to children and young people’s questions, ideas, suggestions and concerns

1.3

Demonstrate how to support children and young people in making choices for themselves

1.4

Give attention to individual children and young people in a way that is fair to them and the group as a whole

2

Be able to communicate with children and young people

2.1

Use different forms of communication to meet the needs of children and young people.

2.2

Demonstrate how to adapt communication with children and young people for:

a) the age and stage of development of the child or young person

b) the context of the communication

c) communication differences.



2.3

Demonstrate strategies and techniques to promote understanding and trust in communication with children and young people.

3

Be able to develop professional relationships with adults

3.1

Demonstrate how to establish rapport and professional relationships with adults

3.2

Demonstrate how to adapt communication with adults for:

a) cultural and social differences

b) the context of the communication

c) communication differences

3.3

Demonstrate strategies and techniques to promote understanding and trust in communication with adults

3.4

Use skills and techniques to resolve misunderstandings and conflicts constructively

3.5

Explain when and how to refer other adults to further sources of information, advice or support

4

Be able to support children and young people in developing relationships

4.1

Demonstrate ways of helping children and young people to understand the value and importance of positive relationships with others

4.2

Provide an effective role model in own relationships with children, young people and adults

4.3

Use appropriate strategies for encouraging and supporting children and young people to understand and respect other people’s:

a) individuality, diversity and differences

b) feelings and points of view

4.4

Demonstrate ways of encouraging and supporting children and young people to deal with conflict for themselves

4.5

Provide encouragement and support for other adults in the setting to have positive relationships with children and young people

5

Be able to comply with policies and procedures for confidentiality, sharing information and data protection

5.1

Apply the setting’s policies and procedures for:

a) sharing information

b) confidentiality

c) data protection

5.2

Demonstrate how to report and record information formally and informally in the appropriate way for the audience concerned

Equivalent Units
There are no equivalences to display.
2.4.6.0L