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Understand how to obtain sufficient information to commence debt collection.
Describe types of financial and non-financial information required before commencement of debt collection.
Describe how to confirm details of the debtor or their nominated representative in accordance with legal and organisational requirements.
Describe how to locate missing information in accordance with legal and organisational requirements.
Describe how to locate debtors.
Understand how rules and regulations relate to debtors and the collection of debt.
Describe debt collection options available for main debtor types, including deceased debtors.
Identify insolvency options available for different debt types.
Describe how to manage the collection of debt from vulnerable debtors.
Understand if debt collection procedures need to commence.
Explain whether debt collection should commence in a range of circumstances.