View Unit : Maintain a display of cut flowers in a retail store

Unit

Unit Reference Number

H/600/2305

Qualification Framework

QCF

Title

Maintain a display of cut flowers in a retail store

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

31-Dec-2013

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

This unit requires workplace assessment of occupational competence.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know how to maintain a display of cut flowers in a retail store	1.1	show that they know the names of the cut flowers the store sells, and how to identify these flowers
		1.2	show that they know the main reasons why customers buy cut flowers from the store, what customers expect in terms of freshness and long life, and how the quality of the display affects sales
		1.3	show that they know how to judge whether cut flowers are fresh enough for display, including how to recognise when flowers are in bud, blooming, overblown and decaying
		1.4	show that they know why they need to remove flowers which are not fresh enough, including how these affect the condition of nearby flowers
		1.5	show that they know when and how to check, tidy, and replenish the cut flower display and add water to the flowers as needed
		1.6	show that they know how to handle cut flowers in ways which will not damage the flowers
		1.7	show that they know how to balance the need to tidy and replenish the display with the need to allow customers to view and choose flowers
		1.8	show that they know how to safely and effectively clean up water spillages on or near the flower display
		1.9	show that they know how to get rid of unsaleable flowers safely
		1.10	show that they know how to respond to customer queries about cut flowers in ways that are polite and encourage sales
		1.11	show that they know the likely life of cut flowers once purchased, and how customers can prolong the life of the cut flowers bought in the store
2	Maintain a display of cut flowers in a retail store	2.1	check, tidy and replenish the cut-flower display at suitable times
		2.2	handle flowers in ways which keep flowers in a saleable condition
		2.3	add water to the flowers on display at suitable times
		2.4	balance the need to maintain the display with the need to allow customers to view and choose flowers
		2.5	spot flowers which don’t meet the store’s standards for freshness, and remove these promptly
		2.6	safely and effectively clean up water spillages on and around the cut-flower display
		2.7	respond to customer’s queries about the flowers on display politely and in ways that are likely to encourage customers to buy flowers from the store
		2.8	when customers ask, identify the flowers on display; help to find the flowers customers want, if these are available; and advise on the likely life of the flowers and how to prolong the life of the flowers

Equivalent Units

There are no equivalences to display.