Ofqual Logo DfES Logo CCEA Logo
The Register of Regulated Qualifications

View Unit : Provide a variety of relaxing services

Unit
Unit Reference Number
H/600/1252
Qualification Framework
QCF
Title
Provide a variety of relaxing services
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
55
Unit Credit Value
7
Date of Withdrawal
SSAs
7.3 Service Enterprises
Unit Grading Structure
Pass
Assessment Guidance

The assessment of this unit needs to meet the requirements within the Habia Hairdressing and Barbering Assessment Strategies for African Type Hair August 2007:

1. Simulation is not allowed for any performance evidence within this unit.

2. The learner must practically demonstrate in their everyday work that they have met the standard for providing a variety of relaxing services.

3. The Assessor will observe these aspects of the learners performance on at least 4 occasions for relaxing processes.

4. The learner must show that they have:

- used all the types of products listed:

a) scalp protectors

b) sodium relaxer

c) non-sodium relaxer

d) pre-relaxing treatments

e) post-relaxing treatments

f) normalising shampoo

- used 2 out of the 4* tools listed:

a) tail combs

b) wide tooth combs

c) hands

d) tint brushes

- covered all the analysis areas listed:

a) the scalp condition

b) hair texture

c) density

d) scalp sensitivity

e) scalp disorders

f) identification of chemically treated hair

g) degree of relaxation required

h) target area to be relaxed

i) varying degree of elasticity

j) varying degree of porosity

- provided 4 out of the 6* relaxing services listed:

a) correction of under processing

b) partial relaxing

c) relaxing varying texture on the same head

d) relaxing coloured hair

e) relaxing permed hair

f) relaxing sensitised hair

- questioned clients on all the areas on contra-indication listed:

a) skin sensitivities

b) history of previous allergic reaction to relaxing products

c) other known allergies

d) skin disorders

e) incompatible products

f) medical history

g) time interval from last colour, perm or relaxer

h) recent removal of hair extensions

i) recent removal of plaits without added hair

- carried out all the tests listed:

a) elasticity

b) porosity

c) incompatibility

d) strand

e) sensitivity

- considered all the factors listed:

a) temperature

b) time

c) hair condition

d) sequence of application

e) white hair

f) length of re-growth

g) degree of product build-up

h) need to cut hair prior to relaxing

i) existence of permanent colour

j) existence of pre-lightened hair

k) client service history

- given all the types of advice listed:

a) time intervals between relaxing services

b) relaxed hair maintenance

c) use of suitable conditioning products

d) use of suitable styling products

e) time intervals for professional conditioning treatments

* However, the learner must prove to the assessor that they have the necessary knowledge, understanding and skills to be able to perform competently.

5. It is likely most evidence of the learner performance will be gathered from observations made by the assessor but they may be required to produce other evidence to support their performance if the assessor has not been present.

6. This unit requires mandatory written questions in accordance with the Habia Assessment Strategies for Hairdressing and Barbering for African Type Hair August 2007.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Be able to use safe methods of working when providing a variety of relaxing services

1.1

protect the client’s clothing effectively throughout the service and position the client to meet the needs of the service without causing them discomfort

1.2

wear personal protective equipment when using relaxing chemicals

1.3

keep work area clean and tidy throughout the service and remove waste during the relaxing service

1.4

use safe working methods that;

- make effective use of resources

- minimise harm or injury to themselves and others

1.5

make sure that own standards of health and hygiene minimise the risk of cross-infection, infestation and offence to clients and colleagues

1.6

use tools that are safe and fit for purpose

1.7

take action to ensure the necessary products are available in time for the service

1.8

give clear and accurate instructions to anyone assisting them with the service, when necessary.

1.9

complete the service within a commercially viable time

1.10

complete client records so that they are accurate, easy to read and up-to-date.

2

Be able to analyse the hair and prepare for relaxing

2.1

use analysis techniques to establish the nature and extent of the relaxing service required by the client

2.2

identify from the client's previous records, when available, their hair history and how this may affect the relaxing service

2.3

identify if the the client has any contra-indications to relaxing services and take a suitable course of action if there are doubts as to the suitability of the relaxing service for the client

2.4

gather information on the client’s relaxing problems and the result they would like to see and record their responses to questioning.

2.5

conduct a range of tests on the client's hair and skin following manufacturers’ instructions and recognised industry procedures

2.6

identify the available service options and products for resolving the client's relaxing issues based on the results of tests.

3

Be able to plan and agree a course of action

3.1

present options for a course of action in a way the client will understand

3.2

recommend a course of action based on the results of own analysis

3.3

explain the likelihood of achieving and maintaining the required degree of straightness to the client

3.4

explain any restrictions their recommendations may place on further hairdressing services

3.5

inform the client of the likely cost, duration and expected outcome of the service

3.6

gain and record the client's agreement to the service, products and anticipated outcome.

3.7

choose products and tools based on the results of own analysis, tests, consultation with the client and relevant factors influencing the service

3.8

prepare products following manufacturers’ instructions

3.9

protect the hairline and scalp prior to relaxing

3.10

apply a pre-relaxing treatment from root to end to even out hair porosity or protect previously chemically treated hair

4

Be able to provide relaxing services

4.1

prepare the client’s hair for the;

- products to be used

- relaxing service required

- method of application

- manufacturer’s instructions

4.2

select and use relaxing products following the manufacturer's instructions to meet the required result

4.3

carry out relaxing taking account of factors likely to influence the service

4.4

use application techniques that minimise the risk of relaxer being spread to the client’s skin, clothes and surrounding areas

4.5

monitor the development of the product, taking strand tests, as required and remove the product at the right time and prior to the next stage of the service

4.6

modify and adapt planned course of action to resolve any unforeseen problems

4.7

adapt the water temperature, pressure and direction to protect the hair condition and remove products without disturbing hair which is still developing following manufacturers instructions

4.8

check the client is comfortable throughout the service and give reassurance, if necessary

4.9

use a post-conditioning treatment suitable for the type of relaxer used

4.10

achieve a degree of straightness anticipated and confirm the client’s satisfaction with the end result

4.11

give advice and recommendations on the maintenance of their relaxed hair

5

Understand salon and legal requirements

5.1

explain own salon's requirements for client preparation and expected service times for relaxing services

5.2

explain how to complete client records and own responsibilities under current Data Protection legislation

5.3

explain their salon’s and legal requirements for disposal of waste materials and own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use of products used for relaxing

5.4

explain own responsibilities under the current Electricity at Work Regulations

6

Understand how to work safely, effectively and hygienically when providing relaxing services

6.1

explain the types of protective clothing, equipment and products that should be available for self and clients and why it is important to use them

6.2

describe how the position of the client and themselves can affect the desired outcome and reduce fatigue and the risk of injury and why it is important to position tools for ease of use

6.3

explain the safety considerations that must be taken into account when relaxing hair and why it is important to check electrical equipment

6.4

summarise methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation and why it is important to keep the work area clean and tidy

6.5

explain the importance of personal hygiene

6.6

explain methods of sterilisation used in hairdressing salons

6.7

explain the importance of questioning clients to establish any contra-indications to the relaxing service and why it is important to record client responses

7

Understand the analysis and testing for relaxing services

7.1

explain what hair and scalp analysis should cover

7.2

explain the importance of conducting a thorough analysis

7.3

explain the types and purposes of available tests, when and how tests should be carried out and the expected results

7.4

explain how the results of tests can influence the relaxing service and the potential consequences of failing to test

7.5

summarise the courses of action to take in the event of adverse reactions to tests and the contra-indications

7.6

explain why it is important to record test results

8

Understand hair relaxing science

8.1

explain the impact of the chemical ingredients within relaxing products on the internal structure of the hair

8.2

explain how the active ingredients within pre and post treatments affect the structure of the hair

8.3

explain how neutralising shampoos work and their effect on the hair structure

8.4

explain the pH value of relaxing products and the importance and effects of restoring the hair’s pH balance after the relaxing process

8.5

compare the difference between sodium and non-sodium relaxing products and explain the factors that should be considered when selecting sodium or non-sodium relaxing products

8.6

explain how lithium, calcium and guanidine behave to change the hair structure

8.7

explain why accurate timing and thorough rinsing of products is necessary

8.8

explain how and why contra-indications can affect the delivery of the relaxing service to clients

8.9

explain the implications of using a hydroxide based product on ammonium thioglycolate treated hair

8.10

describe how to recognise Trichorrhexis Nodosa and how to deal with this condition

9

Understand hair relaxing products, tools and their use

9.1

explain the factors that should be considered when selecting sodium or non-sodium relaxing products

9.2

summarise the different types and uses of available pre and post-relaxing treatments and how and when to use them

9.3

explain the importance of following manufacturers’ instructions when using relaxing products and why it is important to use product from the same system

9.4

explain why different applicators are used for relaxing problems and their effect on the hair and scalp

9.5

explain why it is important to use scalp protectors

9.6

explain the importance of using products economically

10

Understand relaxing techniques and issues

10.1

explain how to identify the difference between hair porosity and natural keratinisation

10.2

explain the percentage of the hair length that is acceptable to leave when transferring from an ammonium thioglycolate based product to a hydroxide based product

10.3

explain the causes of mid length, end and root under-processing and how to correct them

10.4

summarise the consequences of under-processing and over-processing the hair

10.5

explain when corrective relaxing treatments should not be used

10.6

explain the potential consequences of using relaxing products on colour treated hair and white hair and how to deal with them

10.7

explain the sequence of product application necessary to correct the relaxing services and why this is important

10.8

explain the method of checking relaxer development and the importance of accurate timing

10.9

explain the importance of a sufficient time lapse between relaxing and a corrective relaxing service

10.10

describe the potential discomforts clients may experience during the relaxing process and why it is important to check on their wellbeing

10.11

explain how to deal with scalp irritation during and after the relaxing process

11

Understand what information to give to clients on hair maintenance and management

11.1

explain how often client’s should shampoo and condition their hair, recommend suitable conditioning treatments and the importance of regular conditioning

11.2

explain which products to use for home care and why and how to protect hair whilst sleeping

11.3

summarise how lifestyle can affect the client’s maintenance of their relaxed hair

11.4

explain how the continual use of heated equipment can damage the hair and why the client needs to have their cut and when

11.5

justify recommended time intervals between relaxing and other chemical services

12

Understand effective methods of communication

12.1

explain how to give clear instructions to those with less technical knowledge and experience than themselves

12.2

explain how to give effective advice and recommendations to clients

Equivalent Units
There are no equivalences to display.
2.5.10.0L