| 1 | Understand how to supervise the food and beverage service | 1.1 | Explain the importance of setting up service areas in accordance with business needs |
| 1.2 | Explain how to regulate the time available and prioritise tasks |
| 1.3 | Describe how staff should communicate with customers and conduct themselves in the food and beverage service area |
| 1.4 | Explain how to communicate operational procedures to staff |
| 1.5 | Explain how to ensure staff receive the correct training to support their responsibilities |
| 1.6 | Explain how to allocate staff duties according to service requirements |
| 1.7 | Explain how to minimise the disruption to the service when problems occur |
| 1.8 | Explain the importance of keeping customers informed of potential problems in service. |
| 1.9 | Explain how to inform customers of problems with service |
| 2 | Be able to supervise food service | 2.1 | Ensure food service area is set up in accordance with business needs |
| 2.2 | Agree allocation of food service duties with team according to service requirements |
| 2.3 | Monitor table service |
| 2.4 | Interact with customers throughout the service |
| 2.5 | Ensure that procedures for clearing, cleaning and stocking food service areas are followed correctly |
| 2.6 | Provide feedback to appropriate person on the effectiveness of procedures in the food service area |
| 3 | Be able to supervise beverage service | 3.1 | Ensure bar area is set up in accordance with business needs |
| 3.2 | Ensure coffee area is set up in accordance with business needs |
| 3.3 | Agree allocation of beverage service duties with team according to service requirements |
| 3.4 | Ensure specified standards and procedures for the service of products are maintained |
| 3.5 | Ensure the beverage service complies with social responsibility practices and relevant legislation |
| 3.6 | Maintain the comfort and well-being of customers in the bar area |
| 3.7 | Ensure that procedures for clearing, cleaning and stocking beverage service areas are followed correctly |
| 3.8 | Provide feedback to appropriate person on the effectiveness of procedures in the beverage service area |
| 4 | Be able to supervise reception area | 4.1 | Ensure staff maintain the appearance of the reception area |
| 4.2 | Liaise with food and beverage service supervisors to provide information on: - bookings - changes to service |
| 4.3 | Allocate and brief staff to reception duties including: - personal presentation - standard of behaviour - relevant procedures - work routines |
| 4.4 | Oversee the arrival, seating arrangements and departure of customers |
| 4.5 | Ensure team follow procedures for: - maintaining payment points - answering telephone calls - customer queries/complaints |
| 4.6 | Recommend ways of improving the reception service |
| 4.7 | Provide feedback to appropriate person on the effectiveness of procedures in the reception area |
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