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This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.
Learning outcomes 1, 2, 3 and 4 must be assessed in the work setting.
Be able to address the range of communication requirements in own role
Review the range of groups and individuals whose communication needs must be addressed in own job role
Explain how to support effective communication within own job role
Analyse the barriers and challenges to communication within own job role
Implement a strategy to overcome communication barriers
Use different means of communication to meet different needs
Be able to improve communication systems and practices that support positive outcomes for individuals
Monitor the effectiveness of communication systems and practices
Evaluate the effectiveness of existing communication systems and practices.
Propose improvements to communication systems and practices to address any shortcomings
Lead the implementation of revised communication systems and practices.
Be able to improve communication systems to support partnership working
Use communication systems to promote partnership working
Compare the effectiveness of different communications systems for partnership working
Propose improvements to communication systems for partnership working
Be able to use systems for effective information management
Explain legal and ethical tensions between maintaining confidentiality and sharing information
Analyse the essential features of information sharing agreements within and between organisations
Demonstrate use of information management systems that meet legal and ethical requirements