| 1 | Understand the law, regulations, codes of practice and guidelines as they apply to licensed premises | 1.1 | State the current relevant legislation, regulations, codes of practice and guidelines relating to licensed venues and implications for the security operative |
| 1.2 | Outline the requirements for equal opportunities, including freedom from; • Prejudice • Discrimination • Harassment • Stereotyping |
| 1.3 | State the conditions attached to the premises licence |
| 1.4 | Describe the limits of personal authority and responsibility relating to entry to and exit from licensed venues |
| 2 | Be able to control entry to licensed venues | 2.1 | State the site instructions for controlling entry to the licensed venue, including the types of identification that have to be checked |
| 2.2 | Confirm and record that security and protection equipment is functioning correctly |
| 2.3 | State the implications of any unprofessional behaviour when controlling entry to licensed venues |
| 2.4 | Inform customers of any special conditions of entry, exit or re-entry |
| 2.5 | Ensure entry to licensed venues is only by approved entry points, by people with valid authorisation who comply with entry requirements, and is within the permitted numbers |
| 2.6 | Carry out consensual searches in line with the organisation’s policies and procedures |
| 2.7 | Describe how to get immediate help from other people when it is needed to maintain control of entry |
| 2.8 | State the reason for recording opening and closing checks |
| 2.9 | Complete documentation fully and accurately, including: • opening checks • closing checks • incidents in line with site instructions and within required timescales |
| 2.10 | Describe how to contact the licence holder and the Designated Premises Supervisor |
| 3 | Be able to deter adverse behaviour at licensed venues | 3.1 | Provide a visible, firm and professional presence in licensed venues that deters adverse behaviour without acting aggressively, abusively or offensively |
| 3.2 | Identify promptly indications of: • adverse behaviour • illegal substances o use o dealing • dangerous items |
| 3.3 | Describe how to deal with: • adverse behaviour • illegal substances o use o dealing • dangerous items |
| 3.4 | Discourage adverse behaviour before it escalates, using professional judgement and skills to take control and diffuse situations while maintaining personal health, safety and welfare |
| 3.5 | State the limits of personal authority and responsibility relating to dealing with adverse behaviour at licensed venues |
| 3.6 | Describe how to maintain goodwill and remain professional when dealing with incidents |
| 3.7 | Describe the implications of any unprofessional behaviour when monitoring and controlling behaviour at licensed venues |
| 3.8 | Take appropriate and permitted action to prevent risks to security or safety |
| 3.9 | Describe how to get immediate help from other people when you need it to deal with adverse behaviour |
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