| 1 | Understand relevant legislation, policy and practice when working with individuals, carers and families in times of crisis | 1.1 | Describe current legislation relevant to risk assessment and risk management |
| 1.2 | Describe legislation, policy and practice relating to the recording, storing and sharing of information by a service provider |
| 1.3 | Explain the different types of support and intervention available to individuals, carer and families in times of crisis |
| 1.4 | Explain the factors that influence the kinds of support offered |
| 2 | Be able to develop risk management strategies when working with individuals, carers and families in times of crisis | 2.1 | Assess the risk of crisis situations occurring |
| 2.2 | Encourage the participation of individuals, carers and families during the agreement and review of a risk management strategy |
| 2.3 | Provide opportunities for individuals, carers and families to contribute to the identification and agreement of a risk management strategy |
| 2.4 | Formulate a risk management strategy using risk assessments |
| 2.5 | Ensure that activities, roles and responsibilities within a risk management strategy are agreed, clarified and understood by all parties |
| 2.6 | Complete documentation in line with agreed ways of working |
| 3 | Be able to respond during times of crisis | 3.1 | Evaluate the seriousness and urgency of a request for action |
| 3.2 | Work with families, carers and individuals to agree the response to a crisis situation |
| 3.3 | Record and communicate the agreed actions |
| 3.4 | Implement agreed actions promptly in line with agreed ways of working |
| 4 | Be able to review the outcomes of requests for action during times of crisis | 4.1 | Explain how to conduct a valid, reliable and comprehensive review |
| 4.2 | Review outcomes of actions taken and decisions made |
| 4.3 | Analyse the results of the review to inform future risk management strategies and actions to be taken |