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The Register of Regulated Qualifications

View Unit : Introduction to communication in health, social care or children’s and young people’s settings

Unit
Unit Reference Number
F/601/5465
Qualification Framework
QCF
Title
Introduction to communication in health, social care or children’s and young people’s settings
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
23
Unit Credit Value
3
Date of Withdrawal
SSAs
1.3 Health and Social Care
Unit Grading Structure
Pass
Assessment Guidance

This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.

 

Learning outcomes 2, 3 and 4 must be assessed in a real work environment.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Understand why communication is important in the work setting

1.1

Identify different reasons why people communicate

1.2

Explain how effective communication affects all aspects of own work

1.3

Explain why it is important to observe an individual’s reactions when communicating with them

2

Be able to meet the communication and language needs, wishes and preferences of individuals

2.1

Find out an individual’s communication and language needs, wishes and preferences

2.2

Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences

2.3

Show how and when to seek advice about communication

3

Be able to reduce barriers to communication

3.1

Identify barriers to communication

3.2

Demonstrate how to reduce barriers to communication in different ways

3.3

Demonstrate ways to check that communication has been understood

3.4

Identify sources of information and support or services to enable more effective communication

4

Be able to apply principles and practices relating to confidentiality at work

4.1

Explain the term ‘confidentiality’

4.2

Demonstrate confidentiality in day to day communication, in line with agreed ways of working

4.3

Describe situations where information normally considered to be confidential might need to be passed on

4.4

Explain how and when to seek advice about confidentiality

Equivalent Units
EquivalenceUnit
DescriptionEquivalent Unit Unique Reference NumberOwnerTitle
Equivalent unit: T/502/3651 - Communication skills for working in the health sector   
2.4.6.0L