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This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.
Learning outcomes 2, 3 and 4 must be assessed in a real work environment.
Understand why communication is important in the work setting
Identify different reasons why people communicate
Explain how effective communication affects all aspects of own work
Explain why it is important to observe an individual’s reactions when communicating with them
Be able to meet the communication and language needs, wishes and preferences of individuals
Find out an individual’s communication and language needs, wishes and preferences
Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences
Show how and when to seek advice about communication
Be able to reduce barriers to communication
Identify barriers to communication
Demonstrate how to reduce barriers to communication in different ways
Demonstrate ways to check that communication has been understood
Identify sources of information and support or services to enable more effective communication
Be able to apply principles and practices relating to confidentiality at work
Explain the term ‘confidentiality’
Demonstrate confidentiality in day to day communication, in line with agreed ways of working
Describe situations where information normally considered to be confidential might need to be passed on
Explain how and when to seek advice about confidentiality