View Unit : Reduce and manage conflict in achieving excellence in food operations

Unit

Unit Reference Number

F/601/2940

Qualification Framework

QCF

Title

Reduce and manage conflict in achieving excellence in food operations

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

4.2 Manufacturing Technologies

Unit Grading Structure

Pass

Assessment Guidance

This unit is designed to assess the skills of learners in the workplace, reducing and managing conflict. It needs to be assessed on the job. The learner must be able to demonstrate their competent performance consistently over a period of time, to meet all of the assessment criteria. This will be achieved by at least two observations of performance in the workplace, and may be supported by witness testimony and other workplace evidence. Observations must ensure that the learner’s working practice is at commercial speed and in compliance with standard operating procedures.

The Improve Assessment Strategy for Proficiency Qualifications in Food and Drink sets out the overarching assessment requirements.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Take pre-emptive action to avoid conflict	1.1	Communicate clearly the standards of work and behaviour expected of team members and individuals
		1.2	Assist team members and individuals understand how different members interface and support each other
		1.3	Identify and address any issues with organisational systems or procedures that are likely to give rise to conflict
		1.4	Identify potential conflict between team members or with individuals and take pre-emptive action to avoid these
		1.5	Encourage team members to resolve their own problems and conflicts themselves
2	Deal with conflict	2.1	Take prompt action to deal with conflicts where team members or individuals are unable to resolve the conflicts themselves
		2.2	Show respect for members and individuals emotions in conflict and seek to manage negative emotions
		2.3	Investigate the causes of conflict, providing opportunities to present facts and perceptions about conflict
		2.4	Identify and agree how to resolve conflicts without apportioning blame
		2.5	Reinforce the goals, attitudes and behaviours expected of team members and individuals
3	Obtain support and complete conflict records	3.1	Seek help from colleagues or specialists where appropriate
		3.2	Comply with regulatory and organisational requirements when resolving conflicts
		3.3	Maintain complete and confidential records of conflicts and their outcomes

Equivalent Units

There are no equivalences to display.