| 1 | Understand how to respect other people at work | 1.1 | Describe what is meant by diversity and why it should be valued |
| 1.2 | Describe how to treat other people in a way that is sensitive to their needs |
| 1.3 | Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs |
| 1.4 | Describe ways in which it possible to learn from others at work |
| 2 | Understand how to maintain security and confidentiality at work and deal with concerns | 2.1 | Describe the purpose and benefits of maintaining security and confidentiality at work |
| 2.2 | Describe requirements for security and confidentiality in an organisation |
| 2.3 | Describe legal requirements for security and confidentiality, as required |
| 2.4 | Describe procedures for dealing with concerns about security and confidentiality in an organisation |
| 3 | Understand the purpose and procedures for keeping waste to a minimum in a business environment | 3.1 | Explain the purpose of keeping waste to a minimum |
| 3.2 | Describe the main causes of waste that may occur in a business environment |
| 3.3 | Describe ways of keeping waste to a minimum |
| 3.4 | Identify ways of using technology to reduce waste |
| 3.5 | Outline the purpose and benefits of recycling |
| 3.6 | Describe organisational procedures for recycling materials |
| 4 | Understand procedures for disposal of hazardous materials | 4.1 | Describe the benefits of procedures for the recycling and disposal of hazardous materials |
| 4.2 | Describe organisational procedures for the recycling and disposal of hazardous materials |
| 5 | Know how to support sustainability in an organisation | 5.1 | Outline the purpose of improving efficiency and minimising waste |
| 5.2 | Describe ways of improving own working methods and use of technology to achieve efficiency and reduce waste |
| 6 | Be able to respect and support other people at work in an organisation | 6.1 | Complete work tasks alongside other people in a way that shows respect for a) backgrounds b) abilities c) values, customs and beliefs |
| 6.2 | Complete work tasks with other people in a way that is sensitive to their needs |
| 6.3 | Use feedback and guidance from other people to improve own way of working |
| 6.4 | Follow organisational procedures and legal requirements in relation to discrimination legislation, as required |
| 7 | Be able to maintain security and confidentiality | 7.1 | Keep property secure, following organisational procedures and legal requirements, as required |
| 7.2 | Keep information secure and confidential, following organisational procedures and legal requirements |
| 7.3 | Follow organisational procedures to report concerns about security / confidentiality, as required |
| 8 | Be able to support sustainability and minimise waste in an organisation | 8.1 | Complete work tasks, keeping waste to a minimum |
| 8.2 | Use technology in work task(s) in ways that minimise waste |
| 8.3 | Follow procedures for recycling and disposal of hazardous materials, as required |
| 8.4 | Follow procedures for the maintenance of equipment in own work |
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