View Unit : Solving Problems in the Workplace

Unit

Unit Reference Number

F/600/3736

Qualification Framework

QCF

Title

Solving Problems in the Workplace

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

14.2 Preparation for Work

Unit Grading Structure

Pass

Assessment Guidance

N/A

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand the types of problems that may occur in a workplace.	1.1	. Describe a range of problems which may be encountered in the workplace and the different reasons for them.
		1.2	. Identify the cause of a problem.
		1.3	. Describe a range of factors which might influence/limit solutions to a problem.
2	Understand potential sources of advice and support to inform decision making.	2.1	. Discuss a problem with others and consider and assess other points of view to inform decision making.
2		2.2	. Use information from other sources to explore new and creative ways of problem solving.
3	Understand and apply the process of problem solving.	3.1	. Assess potential solutions to a problem and make recommendations in discussion with others.
		3.2	. Select and implement an agreed solution to a problem.
		3.3	. Assess to what extent the action taken addressed the problem, describing what worked well and what could have been done differently.

Equivalent Units

There are no equivalences to display.