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Understand the types of problems that may occur in a workplace.
. Describe a range of problems which may be encountered in the workplace and the different reasons for them.
. Identify the cause of a problem.
. Describe a range of factors which might influence/limit solutions to a problem.
Understand potential sources of advice and support to inform decision making.
. Discuss a problem with others and consider and assess other points of view to inform decision making.
. Use information from other sources to explore new and creative ways of problem solving.
Understand and apply the process of problem solving.
. Assess potential solutions to a problem and make recommendations in discussion with others.
. Select and implement an agreed solution to a problem.
. Assess to what extent the action taken addressed the problem, describing what worked well and what could have been done differently.