| 1 | Understand complex and multiple needs and their impact | 1.1 | Analyse what is meant by complex and multiple needs |
| 1.2 | Analyse the origins and cycles of complex and multiple needs in families |
| 1.3 | Explain the impact of complex and multiple needs on family dynamics and social/community relationships |
| 2 | Be able to use persistent and proactive methods to engage with families who have complex and multiple needs | 2.1 | Evaluate the suitability of different persistent and proactive approaches when engaging with families |
| 2.2 | Use persistent and proactive approaches to enable engagement with families |
| 2.3 | Review the use of persistent and proactive approaches in engaging with families |
| 3 | Understand a whole family approach to developing resilience, self-reliance and independent action | 3.1 | Analyse whole family approach in contrast to other approaches to family support |
| 3.2 | Explain resilience, self-reliance and independent action in relation to family functioning |
| 3.3 | Use the whole family approach in building resilience, self-reliance and independent action |
| 3.4 | Evaluate the use of whole family approach in building resilience, self-reliance and independent action |
| 4 | Be able to work with families in a multi-agency context to develop and implement collective agreements | 4.1 | Explain the processes used to secure multi-agency collective agreement on changes expected from families |
| 4.2 | Produce a multi-agency collective agreement on changes expected from families |
| 4.3 | Enable the sequencing, co-ordination of support and establishment of time-limited goals within the multi-agency collective agreement |
| 5 | Be able to facilitate change with families who have complex and multiple needs within agreed timescales | 5.1 | Work with a range of likely consequences and enforcement actions which families may face if changes are not evident |
| 5.2 | Assess and monitor progress to motivate families to commit to and achieve goals |
| 5.3 | Evaluate how the use of assessment and monitoring contributes to motivating families to commit to and achieve goals |
| 6 | Be able to enable families with complex and multiple needs to take responsibility in managing and prioritising appointments | 6.1 | Analyse the impact on the family of compliance and non-compliance with agency appointment requirements |
| 6.2 | Analyse the impact on the family of compliance and non-compliance with agency appointment requirements |
| 6.3 | Enable families to independently comply with agency appointment requirements |
| 7 | Know how to work collaboratively with other agencies in engaging and supporting families when working with families with multiple and complex needs | 7.1 | Explain the roles of other agencies supporting families and their systems of engagement and support |
| 7.2 | Explain how other agencies can be supported in engaging families and shaping services to meet families’ needs |
| 7.3 | Explain how the engagement of other agencies in supporting families can be sustained |
| 8 | Be able to reflect on own practice in use of persistent and proactive intervention methods when working with families | 8.1 | Critically reflect on own practice in use of persistent and proactive intervention methods |
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