View Unit : Introduction to looking after customers in a retail environment

Unit

Unit Reference Number

F/501/9523

Qualification Framework

QCF

Title

Introduction to looking after customers in a retail environment

Unit Level

Entry Level

Unit Sub Level

Entry 3

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

The units are written so that they are free from a prescribed method of assessment or delivery method

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know how to project positive impression of self/company to customers	1.1	State why personal appearance and following dress code is important to giving a positve impression
1		1.2	State how to greet customers in a positive way
2	Know how to communicate with customers	2.1	Use appropriate and clear language, tone, manner and body language when communicating with customers
3	Know how to deal with customer enquiries	3.1	Identify a range of customer enquiries common to a retailer
3	Know how to deal with customer enquiries	3.2	Respond politely to simple enquiries

Equivalent Units

There are no equivalences to display.