View Unit : Collate and communicate health information to individuals

Summarise the current legislation, national guidelines, policies, protocols and good practice guidelines for accessing, updating and maintaining individuals' health records and confidentiality in accordance with information governance

Explain own roles, responsibilities and accountability in relation to current legislation, national guidelines, policies, protocols and good practice concerning the collection and provision of information

Explain the ethics concerning confidentiality, and the tensions which may exist between an individual’s request for information and the organisation's responsibilities within information governance

Respond to individual needs in accordance with clinical governance and local policies and protocols

Confirm the purpose of the communication and needs of the recipients

Adhere to legislation, protocols and guidelines relating to giving/sharing information, confidentiality and record keeping in relation to information governance

Use relevant secure sources to access the required health information

Communicate with the individual and relevant carers or family at a pace and level appropriate to their understanding

Identify and overcome any barriers to communication

Present health information in a format that is consistent with the individual’s level of understanding, culture, background and preferred ways of communicating

Actively listen to the recipients’ reactions to information provided and clarify any issues raised

Confirm that the information needs of the recipient have been met

Record the outcome of the communication by updating records in line with policies and protocols