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Understand how to review debtor accounts.
Describe how to review debtor accounts in an ethical manner and accordance with organisational and legal requirements.
Describe the use of computerised systems in the debt collections process, including override identification.
Describe how to identify payments, settlements and instances of non-repayment in debtor accounts.
Describe effects of operational targets on collection activities.
Describe the criteria used to prioritise cases where further action is required.
Outline the legal rights of different types of creditors and debtors.
Understand how to instigate action in response to non-payment.
Describe how to instigate action appropriate to debtor circumstance, in response to continued non-repayment.
Outline the types of legal notices served in relation to debt collection.
Describe how to negotiate and agree suitable revised repayment arrangements with the debtor.
Describe how to check the accuracy and validity of repayment calculations.
Understand to how to monitor debtor accounts to safeguard repayment arrangements.
Describe potential problems with the debtor that might impact on future repayments.
Describe circumstances when revised repayment negotiations would be appropriate and inappropriate.
Describe how to maintain records of debtor accounts.