| 1 | Understand the purpose of planning communication | 1.1 | Explain reasons for knowing the purpose of communication |
| 1.2 | Explain reasons for knowing the audience to whom the communication is being presented |
| 1.3 | Describe different methods of communication |
| 1.4 | Describe when to use different methods of communication |
| 2 | Understand how to communicate in writing | 2.1 | Identify different sources of information that may be used when preparing written communication |
| 2.2 | Describe the communication principles for using electronic forms of written communication in a business environment |
| 2.3 | Describe the reasons for using language that suits the purpose of written communication |
| 2.4 | Describe ways of organising, structuring and presenting written information so it meets the needs of an audience |
| 2.5 | Describe ways of checking for the accuracy of written information |
| 2.6 | Explain the purpose of accurate use of grammar, punctuation and spelling |
| 2.7 | Explain what is meant by plain English, and why it is used |
| 2.8 | Explain the need to proofread and check written work |
| 2.9 | Explain how to identify work that is important and work that is urgent |
| 2.10 | Describe organisational procedures for saving and filing written communications |
| 3 | Understand how to communicate verbally | 3.1 | Describe ways of verbally presenting information and ideas clearly |
| 3.2 | Explain ways of making contributions to discussions that help to move them forward |
| 3.3 | Describe methods of active listening |
| 3.4 | Explain the purpose of summarising verbal communications |
| 4 | Understand the purpose of feedback in developing communication skills | 4.1 | Describe ways of getting feedback on communications |
| 4.2 | Explain the purpose of using feedback to develop communication skills |
| 5 | Be able to plan communication | 5.1 | Identify the purpose of communications and the audience(s) |
| 5.2 | Select methods of communication to be used |
| 5.3 | Confirm methods of communication, as required |
| 6 | Be able to communicate in writing | 6.1 | Find and select information needed for written communications |
| 6.2 | Organise, structure and present information so that it is clear, accurate and meets the needs of the audience |
| 6.3 | Use language that suits the purpose of written communication and the audience |
| 6.4 | Use accurate grammar, spelling and punctuation, and plain English to make sure that meaning is clear |
| 6.5 | Proofread and check written communications and make amendments, as required |
| 6.6 | Confirm what is important and what is urgent |
| 6.7 | Produce written communications to meet agreed deadlines |
| 6.8 | Keep a file copy of written communications sent |
| 7 | Be able to communicate verbally | 7.1 | Verbally present information and ideas to others clearly and accurately |
| 7.2 | Make contributions to discussion(s) that move the discussion forward |
| 7.3 | Actively listen to information given by other people, and make relevant responses |
| 7.4 | Ask relevant questions to clarify own understanding, as required |
| 7.5 | Summarise verbal communication(s) and agree that the correct meaning has been understood |
| 8 | Be able to identify and agree ways of developing communication skills | 8.1 | Get feedback to confirm whether the communication has achieved its purpose |
| 8.2 | Use feedback to identify and agree ways of improving own communication skills |
Don't show this message again.