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The Register of Regulated Qualifications

View Unit : Communicate in a business environment

Unit
Unit Reference Number
D/601/2475
Qualification Framework
QCF
Title
Communicate in a business environment
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
18
Unit Credit Value
3
Date of Withdrawal
SSAs
15.2 Administration
Unit Grading Structure
Pass
Assessment Guidance

N/A.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Understand the purpose of planning communication

1.1

Explain reasons for knowing the purpose of communication

1.2

Explain reasons for knowing the audience to whom the communication is being presented

1.3

Describe different methods of communication

1.4

Describe when to use different methods of communication

2

Understand how to communicate in writing

2.1

Identify different sources of information that may be used when preparing written communication

2.2

Describe the communication principles for using electronic forms of written communication in a business environment

2.3

Describe the reasons for using language that suits the purpose of written communication

2.4

Describe ways of organising, structuring and presenting written information so it meets the needs of an audience

2.5

Describe ways of checking for the accuracy of written information

2.6

Explain the purpose of accurate use of grammar, punctuation and spelling

2.7

Explain what is meant by plain English, and why it is used

2.8

Explain the need to proofread and check written work

2.9

Explain how to identify work that is important and work that is urgent

2.10

Describe organisational procedures for saving and filing written communications

3

Understand how to communicate verbally

3.1

Describe ways of verbally presenting information and ideas clearly

3.2

Explain ways of making contributions to discussions that help to move them forward

3.3

Describe methods of active listening

3.4

Explain the purpose of summarising verbal communications

4

Understand the purpose of feedback in developing communication skills

4.1

Describe ways of getting feedback on communications

4.2

Explain the purpose of using feedback to develop communication skills

5

Be able to plan communication

5.1

Identify the purpose of communications and the audience(s)

5.2

Select methods of communication to be used

5.3

Confirm methods of communication, as required

6

Be able to communicate in writing

6.1

Find and select information needed for written communications

6.2

Organise, structure and present information so that it is clear, accurate and meets the needs of the audience

6.3

Use language that suits the purpose of written communication and the audience

6.4

Use accurate grammar, spelling and punctuation, and plain English to make sure that meaning is clear

6.5

Proofread and check written communications and make amendments, as required

6.6

Confirm what is important and what is urgent

6.7

Produce written communications to meet agreed deadlines

6.8

Keep a file copy of written communications sent

7

Be able to communicate verbally

7.1

Verbally present information and ideas to others clearly and accurately

7.2

Make contributions to discussion(s) that move the discussion forward

7.3

Actively listen to information given by other people, and make relevant responses

7.4

Ask relevant questions to clarify own understanding, as required

7.5

Summarise verbal communication(s) and agree that the correct meaning has been understood

8

Be able to identify and agree ways of developing communication skills

8.1

Get feedback to confirm whether the communication has achieved its purpose

8.2

Use feedback to identify and agree ways of improving own communication skills

Equivalent Units
There are no equivalences to display.
2.4.6.0L