View Unit : Work with others to improve customer service

Unit

Unit Reference Number

D/601/1553

Qualification Framework

QCF

Title

Work with others to improve customer service

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.2 Administration

Unit Grading Structure

Pass

Assessment Guidance

The assessment and quality assurance requirement for this unit provides evidence towards A and V units.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	improve customer service by working with others	1.1	contribute constructive ideas for improving customer service
		1.2	identify what they have to do to improve customer service and confirm this with others
		1.3	agree with others what they have to do to improve customer service
		1.4	co-operate with others to improve customer service
		1.5	keep their commitments made to others
		1.6	make others aware of anything that may affect plans to improve customer service
2	monitor their own performance when improving customer service	2.1	discuss with others how what they do affects customer service performance
2		2.2	identify how the way they work with others contributes towards improving customer service
3	monitor team performance when improving customer service	3.1	discuss with others how teamwork affects customer service performance
		3.2	work with others to collect information on team customer service performance
		3.3	identify with others how customer service teamwork could be improved
		3.4	take action with others to improve customer service performance
4	understand how to work with others to improve customer service	4.1	describe who else is involved either directly or indirectly in the delivery of customer service
		4.2	describe the roles and responsibilities of others in their organisation
		4.3	describe the roles of others outside their organisation who have an impact on their services or products
		4.4	evaluate what the goals or targets of their organisation are in relation to customer service and how these are set
		4.5	evaluate how their organisation identifies improvements in customer service

Equivalent Units

There are no equivalences to display.