View Unit : Developing and Maintaining Good Occupational Working Relationships in the Workplace

Unit

Unit Reference Number

D/600/7079

Qualification Framework

QCF

Title

Developing and Maintaining Good Occupational Working Relationships in the Workplace

Unit Level

Level 5

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

30-Jun-2012

SSAs

5.2 Building and Construction

Unit Grading Structure

Pass

Assessment Guidance

This unit must be assessed in a work environment, in accordance with:

-the Additional Requirements for Qualifications using the title NVQ in QCF

-the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.

Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.

Workplace evidence of skills cannot be simulated.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Develop, maintain and encourage working relationships to promote good will and trust.	1.1	Provide information and advice about occupational work activities and associated occupations to relevant people.
		1.2	Explain methods and techniques on how to maintain and encourage working relationships that promote goodwill and trust with relevant people.
		1.3	Explain the factors that encourage goodwill and trust and how they are developed.
2	Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.	2.1	Communicate on the following work activity information to relevant people following organisational procedures: – appropriate timescales – health and safety requirements – co-ordination of work procedures.
		2.2	Explain the factors of, methods and different techniques of informing relevant people about the work activities.
		2.3	Describe the effects of not informing relevant people with the expected level of urgency.
		2.4	List the people who would need to be informed about the work activities and describe the appropriate level of detail they would expect to receive.
		2.5	State the factors that constitute work activities.
3	Offer advice and help to relevant people about work activities and encourage questions, requests for clarification and comments.	3.1	Advise relevant people about the different methods of occupational work activities in order to achieve the required outcome.
		3.2	Explain the techniques of encouraging questions, requests for clarification and comments.
		3.3	List the types of advice available and describe how to offer advice and help to people about the work activity.
4	Clarify proposals with relevant people and discuss alternative suggestions.	4.1	Undertake regular discussions with relevant people about the occupational work activity and other occupations.
		4.2	Explain the methods of clarifying alternative proposals with relevant people.
		4.3	Describe the methods of suggesting alternative proposals.
5	Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.	5.1	Discuss and agree work activities with relevant people where differences of opinion occur of the proposed method of work.
5		5.2	Explain the methods and techniques of resolving differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.

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