View Unit : Comply with health and safety procedures in a contact centre

Unit

Unit Reference Number

D/503/0352

Qualification Framework

QCF

Title

Comply with health and safety procedures in a contact centre

Unit Level

Level 1

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.2 Administration

Unit Grading Structure

Pass

Assessment Guidance

All Assessment Criteria must be met. The method of assessment is determined by individual awarding organisations, in compliance with the CfA Contact Centre Assessment Strategy.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to comply with organisational health and safety procedures in a contact centre	1.1	Identify the health and safety procedures relevant to the job role
		1.2	Follow organisational health and safety procedures and techniques at all times
		1.3	Follow the organisational and the manufacturer’s instructions for the use of equipment and tools
2	Be able to minimise health and safety risks relating to the job role in a contact centre	2.1	Identify the health and safety risks relevant to the job role
		2.2	List the job role duties and responsibilities for minimising health and safety risks
		2.3	Keep the work area clean and tidy in accordance with organisational requirements
		2.4	Identify the actions to be taken if health and safety risks are not being minimised
3	Understand the principles of health and safety in a contact centre	3.1	State how health and safety procedures affect their job role
		3.2	Explain the purpose and use of safety-related equipment
		3.3	Explain how to lift and handle heavy objects safely
		3.4	Describe the health and safety hazards relevant to the job role
		3.5	Describe common health and safety standards in the workplace including excessive noise, prolonged use of display screens and hazardous substances
		3.6	Explain why it is important to keep the work area clean and tidy
		3.7	State the difference between hazard and risk in the work area

Equivalent Units

There are no equivalences to display.