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Understand the principles of effective rent collections.
Explain the reasons why people fall into rent arrears.
Describe technqiues which encourage payment of rent on time, such as payment arrangements.
Describe the challenges of communicating with customers during the rent collection process.
Explain how to deal professionally with challenging behaviour and difficult customers during rent collections.
Understand their organisation's policy in relation to rent collections.
Explain their organisation's approach to rent collection from financially challenged and vulnerable people.
Describe the role and involvement of providers such as money advisers and solicitors in relation to rent collections.
Explain how they organise work to ensure that tenancies remain sustainable and a socially responsibile approach is maintained.
Be able to demonstrate effective rent colelctions based on reflective practice.
Plan and record rent collections over a period of at least a month, describing and explaining approaches and outcomes.
Identify techniques used that were successful.
Explain how approaches and outcomes have evolved based on experience.