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See IT User Assessment Strategy available from www.e-skills.com
Maintain hardware and software in working order
Identify the operating system and capacity of the computer system
Take appropriate steps to protect computer hardware against loss or damage
Run anti-virus and other security software regularly
Set up printers and other peripheral devices
Manage files to maintain system performance
Use file navigation software to organise files into an appropriate folder structure
Backup and restore files and folders
Identify why it is important to undertake routine file housekeeping of the information stored on computer systems
Carry out routine file housekeeping so that information is easy to find
Respond to common IT system problems and errors
Identify common IT system problems and responses
Respond appropriately to common IT system problems
Identify where to get expert advice
Seek expert advice when appropriate
Customise the working environment to meet needs
Adjust system settings as appropriate to individual needs