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This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles.
Learning outcomes 2, 3 and 4 must be assessed in a real work environment.
Know ways to support individuals to access information on services and facilities
Identify the types of services and facilities about which individuals may require information
Identify possible barriers to accessing and understanding information
Describe ways to overcome barriers to accessing information
Identify a range of formats, translations and technology that could make information more accessible for individuals
Describe types of support individuals may need to enable them to identify and understand information
Be able to work with individuals to select and obtain information about services and facilities
Support an individual to communicate their needs, wishes, preferences and choices about the information they require to access services and facilities
Work with an individual to identify relevant and up to date information on services and facilities that meet assessed needs and wishes
Support an individual to obtain selected information in their preferred format and language
Be able to work with individuals to access and use information about services and facilities
Support an individual to access the content of information about services and facilities
Demonstrate ways to check an individual’s understanding of the information
Work with an individual to access a service or facility using the information, in ways that promote active participation
Describe ways to support individuals to deal with any issues or concerns that may arise from the content of information
Be able to support individuals to evaluate the information accessed on services and facilities
Support an individual to give feedback on whether information on services and facilities has met their needs and preferences
Work with an individual to identify any actions or changes needed to improve the accessibility and usefulness of information
Explain how to support an individual to challenge any information that is misleading, inaccurate or discriminatory, or which excludes individuals