| 1 | Understand the legal requirements and statutory responsibility for compliance with health and safety at work requirements | 1.1 | State the required health and safety documents, records and certification and the requirements for the exhibition of such documentation |
| 1.2 | State the requirement for a relevant risk assessment to be conducted |
| 1.3 | State the requirement for first aid provision |
| 1.4 | State the legal requirements for the reporting of accidents and injuries in the workplace |
| 1.5 | State the requirements for fire regulations and the provision of fire fighting equipment |
| 1.6 | State the requirements with regard to manual handling |
| 1.7 | State the requirements with regard to COSHH |
| 1.8 | State the requirements and best practice with regard to the safe use of electrical equipment |
| 2 | Understand best practice and statutory responsibility with regard to financial management and cash control | 2.1 | Identify the tools necessary to manage the business finances |
| 2.2 | State what is meant by retail selling price, gross and net profit margins, break even levels, fixed and variable costs and VAT |
| 2.3 | State statutory responsibilities in terms of national insurance, PAYE and VAT |
| 2.4 | Calculate retail price (using formula supplied) |
| 3 | Understand best practice with regard to cash security, stock control and fraud awareness | 3.1 | State best practice guidance for till operation |
| 3.2 | State how to ensure cash and stock is secure on the premises |
| 3.3 | Identify indicators of fradulent practcies and how to prevent these |
| 4 | Understand key areas of legislation with regard to legal measures, notices, pricelists, smuggled goods and substitution, DDA and best practice guidelines for the prevention of terrorism | 4.1 | State the legal measures for beers, cider, wines and spirits |
| 4.2 | State which notices need to be displayed (in England and Wales or in Scotland, as appropriate) |
| 4.3 | State the law with regard to information that must be given in pricelists |
| 4.4 | State the law with regard to smuggled goods, tipping, substitution and passing off |
| 4.5 | Identify strategies for the prevention and reporting of suspected terrorist activity and the use of CCTV |
| 4.6 | State the law with regard to PPL and PRS licences |
| 4.7 | State the law on sales of tobacco products and best practice guidelines on forming a smoking policy (England & Wales) and the law on smoking in licensed premises in Scotland (Scotland) |
| 4.8 | State the law and best practice for upholding anti discrimination law |
| 5 | Understand relevant employment law | 5.1 | State the law with regard to the national minimum wage |
| 5.2 | State the law with regard to the issue of a statement of terms and conditions of employment |
| 5.3 | State the rights of staff to paid holiday |
| 5.4 | State the rights of staff to sickness benefit |
| 5.5 | State the rights of staff to maternity and paternity leave |
| 5.6 | State the law with regard to the issue of itemised pay statements |
| 5.7 | State the relevant law with regard to the Employment Rights (Dispute Resolution) Act 1995 |
| 5.8 | State the relevant law relating to discrimination (race, sex, disability, sexual orientation and age) |
| 5.9 | State the law with regard to termination of employment and redundancy |
| 5.10 | State the law with regard to transfer of undertakings |
| 5.11 | State the law with regard to employment of children and young persons |
| 5.12 | State the law with regard to the Working Time Regulations |
| 6 | Understand best practice guidelines for the recruitment and induction of staff | 6.1 | Identify the key elements of a job description and person specification |
| 6.2 | State best practice guidelines for advertising for and interviewing prospective staff |
| 6.3 | State best practice guidelines on the relevance, production of and use of references |
| 6.4 | State best practice guidelines for induction |
| 7 | Understand how to manage staff | 7.1 | State how to plan and deliver staff training |
| 7.2 | State how to communicate with and motivate staff |
| 7.3 | State the benefits of delegating to staff and how to do this successfully |
| 8 | Understand the basic components of marketing and marketing tools, including merchandising and socially responsible promotional activity | 8.1 | State how to develop a marketing plan and the key marketing tools (SWOT analysis, market segmentation, marketing objectives) |
| 8.2 | State how to identify the best product range for the customer profile |
| 8.3 | State the key principles of merchandising |
| 8.4 | State the key guidelines for influencing customer decisions through the external merchandising and presentation of the premises |
| 8.5 | State the key opportunities for maximising sales |
| 8.6 | State the purpose and key elements of responsible promotions and how to evaluate promotions |
| 9 | Understand the basic principles of effective customer service and how customer service excellence underpins the business operation | 9.1 | Identify the essential elements of effective customer service |
| 9.2 | State best practice guidelines for managing customer complaints |
| 10 | Understand the characteristics of key drink products, the recommended way of serving these and how to prepare the bar for service | 10.1 | Identify best practice guidelines for preparing the bar and dispense equipment for service |
| 10.2 | Identify the key characteristics of core product lines |
| 10.3 | Identify best practice guidelines for the service and presentation of drinks |
| 11 | Understand best practice with regard to offering catering | 11.1 | Identify planning and stock control systems (FIFO) |
| 11.2 | State the suitability of types of equipment and service delivery for various styles of catering |
| 11.3 | State the basic principles of menu construction and design |
| 11.4 | State the factors involved in costing a dish and the information required in a dish specification |
| 11.5 | State the principles of HACCP |
| 12 | Understand the legal requirements for gaming machines and the importance of maximising machine income | 12.1 | State the law with regard to gaming, betting, lotteries and gaming (AWP) machines |
| 12.2 | Identify how to maximise machine income |
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