View Unit : Housekeeping and Guest Services

Unit

Unit Reference Number

A/600/1094

Qualification Framework

QCF

Title

Housekeeping and Guest Services

Unit Level

Level 1

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.4 Hospitality and Catering

Unit Grading Structure

Pass

Assessment Guidance

none

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know the purpose of guest services	1.1	State how guest services meet customer needs
		1.2	State the role of guest services in maintaining security
		1.3	State the importance of communication with other departments
2	Know the structure of guest services	2.1	Identify job roles within guest services
2	Know the structure of guest services	2.2	Describe the responsibilities of different job roles in guest services
3	Be able to maintain and service accommodation facilities	3.1	Correctly select, use and store routine cleaning materials and equipment
		3.2	Select suitable personal protective equipment (PPE)
		3.3	Maintain and service public areas, toilets and washrooms/bathrooms and bedrooms in accordance with organisations’ specifications

Equivalent Units

There are no equivalences to display.