View Unit : Operate a customer record card system on a beauty counter in a retail environment

Unit

Unit Reference Number

A/503/5722

Qualification Framework

QCF

Title

Operate a customer record card system on a beauty counter in a retail environment

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand how to maintain the customer record card system in a retail environment	1.1	explain how using a customer record card system can help to meet own sales targets
		1.2	explain the benefits to the customer of the record card system
		1.3	explain the importance of updating the record card system regularly
		1.4	explain how to find time in own working day to update the record card system
		1.5	explain the relevant aspects of current data protection legislation when maintaining a customer record card system
		1.6	explain the implications of complying with data protection legislation when maintaining a customer record card system
		1.7	explain the importance of asking customers about any allergies to products and ingredients so that these can be noted on the record card
2	Be able to set up record cards for customers at a beauty counter in a retail environment	2.1	ask customers whether a record card may be set up for them at the beauty counter
		2.2	describe to customers the benefits of being on file at the beauty counter
		2.3	offer customers the opportunity to make an appointment for a return visit to the beauty counter, when setting up a record card
		2.4	complete record cards with customer details, ensuring that the information: is completed in line with organisational procedures is an accurate record of the information provided by the customer includes details of any allergies to beauty products or ingredients, where the customer is willing and able to give this information includes a note of any products in the current range that are unsuitable for the customer, as far as can be determined from the information provided by the customer is stored and used in compliance with legal regulations relating to customer data
3	Be able to use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment	3.1	update the information in the record card system regularly enough to maintain the system’s usefulness as a sales tool
3		3.2	identify the counter’s highest spending customers, from the record card system, to receive priority information about special offers and promotions

Equivalent Units

There are no equivalences to display.