| 1 | Know how to prepare to receive deliveries in a retail environment | 1.1 | show that they know why they need to prepare thoroughly to receive deliveries |
| 1.2 | show that they know the information they need about the quantity and nature of deliveries, and how to access and interpret this information |
| 1.3 | show that they know how to identify the quantity and type of storage space needed, and how to check if this is available |
| 1.4 | show that they know who to tell about any shortage of storage space, and why they should do so promptly |
| 1.5 | show that they know company procedures for receiving deliveries |
| 1.6 | show that they know why accurate, complete and up-to-date paperwork is needed, and the possible consequences of not having this |
| 1.7 | show that they know the paperwork they must check and how to identify problems with it |
| 1.8 | show that they know legal and company requirements for maintaining security and safety during deliveries, and how these relate to the preparations they are required to make |
| 2 | Know how to receive deliveries into storage in a retail environment | 2.1 | show that the learner knows the handling equipment they need, where to find it and how to use it |
| 2.2 | show that they know how to recognise faulty equipment |
| 2.3 | show that they know who to tell about any faulty equipment that they are not responsible for fixing |
| 2.4 | show that they know why they must handle goods safely and hygienically, and how to do so |
| 2.5 | show that they know why they must handle goods without damaging them, and how to do so |
| 2.6 | show that they know where deliveries should be off-loaded |
| 2.7 | show that they know legal and company requirements for maintaining security and safety while receiving deliveries |
| 3 | Prepare to receive deliveries in a retail environment | 3.1 | identify accurately the quantity and nature of the items that are expected and the storage space needed |
| 3.2 | check accurately the storage space that is available and promptly report any shortage to the right person |
| 3.3 | check that the receiving area is clean, tidy and free from obstructions and dangers |
| 3.4 | check that the handling equipment they need is available and is in good working order |
| 3.5 | check that the relevant paperwork is complete, accurate and up to date |
| 4 | Receive deliveries into storage in a retail environment | 4.1 | check that the type, quantity and quality of items delivered are acceptable |
| 4.2 | follow company procedures and policies for refusing faulty deliveries |
| 4.3 | record any refusals accurately and tell the right person about these promptly |
| 4.4 | check deliveries using methods that are safe and hygienic and that protect the items from damage |
| 4.5 | allow deliveries to be off-loaded only into the right areas |
| 4.6 | update stock control systems promptly, fully and accurately |
| 4.7 | follow legal and company requirements for maintaining security and safety while receiving deliveries |