Linked Unit J7 : Providing callers with specialised assistance in a financial services environment
Linked Reference Number
J7
Unit Unit Reference Number
Title
Providing callers with specialised assistance in a financial services environment
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
4
Linked Unit K7 : Developing and maintaining business relations with financial services’ introducers
Linked Reference Number
K7
Unit Unit Reference Number
Title
Developing and maintaining business relations with financial services’ introducers
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
4
Linked Unit K8 : Processing financial services sales support administration for agencies
Linked Reference Number
K8
Unit Unit Reference Number
Title
Processing financial services sales support administration for agencies
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
4
Linked Unit Z3 : Dealing with complaints relating to financial services products and /or services
Linked Reference Number
Z3
Unit Unit Reference Number
Title
Dealing with complaints relating to financial services products and /or services
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit Z4 : Managing the business relationship with clients in a financial services environment
Linked Reference Number
Z4
Unit Unit Reference Number
Title
Managing the business relationship with clients in a financial services environment
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
18
Unit Credit Value
4
Linked Unit A6 : Establishing, monitoring and maintaining bank or building society accounts for customers
Linked Reference Number
A6
Unit Unit Reference Number
Title
Establishing, monitoring and maintaining bank or building society accounts for customers
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
4
Unit Credit Value
5
Linked Unit A7 : Managing branch counter services
Linked Reference Number
A7
Unit Unit Reference Number
Title
Managing branch counter services
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
6
Unit Credit Value
5
Linked Unit A8 : Supervising the administration of retail financial products and services
Linked Reference Number
A8
Unit Unit Reference Number
Title
Supervising the administration of retail financial products and services
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
16
Unit Credit Value
5
Linked Unit A9 : Processing the transfer of foreign currency
Linked Reference Number
A9
Unit Unit Reference Number
Title
Processing the transfer of foreign currency
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
14
Unit Credit Value
5
Linked Unit C10 : Settling complex insurance claims
Linked Reference Number
C10
Unit Unit Reference Number
Title
Settling complex insurance claims
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C16 : Underwriting complex new risks
Linked Reference Number
C16
Unit Unit Reference Number
Title
Underwriting complex new risks
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C17 : Processing complex policy documentation for new business
Linked Reference Number
C17
Unit Unit Reference Number
Title
Processing complex policy documentation for new business
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C18 : Underwriting complex policy alterations
Linked Reference Number
C18
Unit Unit Reference Number
Title
Underwriting complex policy alterations
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C19 : Processing complex insurance renewals
Linked Reference Number
C19
Unit Unit Reference Number
Title
Processing complex insurance renewals
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C20 : Review underwriting decisions to accept risks
Linked Reference Number
C20
Unit Unit Reference Number
Title
Review underwriting decisions to accept risks
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C26 : Evaluating insurance products and services
Linked Reference Number
C26
Unit Unit Reference Number
Title
Evaluating insurance products and services
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
5
Linked Unit C27 : Processing complex insurance business as an intermediary
Linked Reference Number
C27
Unit Unit Reference Number
Title
Processing complex insurance business as an intermediary
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
5
Linked Unit C28 : Processing complex insurance renewals as an intermediary
Linked Reference Number
C28
Unit Unit Reference Number
Title
Processing complex insurance renewals as an intermediary
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
5
Linked Unit C29 : Processing complex mid-term insurance amendments
Linked Reference Number
C29
Unit Unit Reference Number
Title
Processing complex mid-term insurance amendments
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
5
Linked Unit C30 : Evaluating risk as an insurance intermediary and advise other intermediaries
Linked Reference Number
C30
Unit Unit Reference Number
Title
Evaluating risk as an insurance intermediary and advise other intermediaries
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
26
Unit Credit Value
5
Linked Unit C7 : Dealing with complex claims for uninsured losses
Linked Reference Number
C7
Unit Unit Reference Number
Title
Dealing with complex claims for uninsured losses
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C8 : Dealing with complex claims for insured losses
Linked Reference Number
C8
Unit Unit Reference Number
Title
Dealing with complex claims for insured losses
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit C9 : Carrying out initial assessment and investigating complex insurance claims
Linked Reference Number
C9
Unit Unit Reference Number
Title
Carrying out initial assessment and investigating complex insurance claims
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit D3 : Preparing and presenting investment market information to stakeholders
Linked Reference Number
D3
Unit Unit Reference Number
Title
Preparing and presenting investment market information to stakeholders
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D4 : Establishing and maintaining investor details and records
Linked Reference Number
D4
Unit Unit Reference Number
Title
Establishing and maintaining investor details and records
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D5 : Reconciling investment market transactions
Linked Reference Number
D5
Unit Unit Reference Number
Title
Reconciling investment market transactions
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D6 : Maintaining the custody of assets on behalf of the investor
Linked Reference Number
D6
Unit Unit Reference Number
Title
Maintaining the custody of assets on behalf of the investor
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D7 : Arranging the settlement of investment transactions
Linked Reference Number
D7
Unit Unit Reference Number
Title
Arranging the settlement of investment transactions
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D8 : Measuring the performance of investments
Linked Reference Number
D8
Unit Unit Reference Number
Title
Measuring the performance of investments
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D9 : Establishing the price of assets and/or investments
Linked Reference Number
D9
Unit Unit Reference Number
Title
Establishing the price of assets and/or investments
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D10 : Overseeing investment operation systems and processes
Linked Reference Number
D10
Unit Unit Reference Number
Title
Overseeing investment operation systems and processes
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D11 : Processing Trades
Linked Reference Number
D11
Unit Unit Reference Number
Title
Processing Trades
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit D12 : Processing corporate actions on behalf of investors
Linked Reference Number
D12
Unit Unit Reference Number
Title
Processing corporate actions on behalf of investors
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit E10 : Authorising requests for payment against life, pensions and investment contracts
Linked Reference Number
E10
Unit Unit Reference Number
Title
Authorising requests for payment against life, pensions and investment contracts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
26
Unit Credit Value
5
Linked Unit E11 : Authorising the underwriting of life, pensions and investment contracts
Linked Reference Number
E11
Unit Unit Reference Number
Title
Authorising the underwriting of life, pensions and investment contracts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
26
Unit Credit Value
5
Linked Unit E12 : Processing complex requests for payment against life, pensions and investment contracts
Linked Reference Number
E12
Unit Unit Reference Number
Title
Processing complex requests for payment against life, pensions and investment contracts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
28
Unit Credit Value
5
Linked Unit E13 : Underwriting complex new life, pensions and investment business quotations
Linked Reference Number
E13
Unit Unit Reference Number
Title
Underwriting complex new life, pensions and investment business quotations
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
28
Unit Credit Value
5
Linked Unit E14 : Underwriting complex alterations to life, pensions and investment contracts
Linked Reference Number
E14
Unit Unit Reference Number
Title
Underwriting complex alterations to life, pensions and investment contracts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
28
Unit Credit Value
5
Linked Unit E15 : Processing documentation for complex life, pensions and investment contracts
Linked Reference Number
E15
Unit Unit Reference Number
Title
Processing documentation for complex life, pensions and investment contracts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
26
Unit Credit Value
5
Linked Unit F3 : Appraising and authorising applications for personal financing and credit facilities
Linked Reference Number
F3
Unit Unit Reference Number
Title
Appraising and authorising applications for personal financing and credit facilities
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
11
Unit Credit Value
4
Linked Unit F4 : Progressing personal property financing applications
Linked Reference Number
F4
Unit Unit Reference Number
Title
Progressing personal property financing applications
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
8
Unit Credit Value
3
Linked Unit F5 : Charging and controlling securities for financing
Linked Reference Number
F5
Unit Unit Reference Number
Title
Charging and controlling securities for financing
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
9
Unit Credit Value
3
Linked Unit F6 : Appraising applications for business financing and credit facilities
Linked Reference Number
F6
Unit Unit Reference Number
Title
Appraising applications for business financing and credit facilities
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
9
Unit Credit Value
4
Linked Unit F7 : Progressing and finalising applications for business financing and credit facilities
Linked Reference Number
F7
Unit Unit Reference Number
Title
Progressing and finalising applications for business financing and credit facilities
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
13
Unit Credit Value
4
Linked Unit F8 : Monitoring and reviewing financing and credit facilities
Linked Reference Number
F8
Unit Unit Reference Number
Title
Monitoring and reviewing financing and credit facilities
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
13
Unit Credit Value
4
Linked Unit F9 : Managing the quality of decisions to offer financing and credit facilities
Linked Reference Number
F9
Unit Unit Reference Number
Title
Managing the quality of decisions to offer financing and credit facilities
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
4
Linked Unit F10 : Investigating arrears and recovering debts
Linked Reference Number
F10
Unit Unit Reference Number
Title
Investigating arrears and recovering debts
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
13
Unit Credit Value
4
Linked Unit G4 : Facilitating an administrative service for mortgage and/or financial planning clients
Linked Reference Number
G4
Unit Unit Reference Number
Title
Facilitating an administrative service for mortgage and/or financial planning clients
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
5
Linked Unit G5 : Processing instructions for complex mortgage and/or financial planning business
Linked Reference Number
G5
Unit Unit Reference Number
Title
Processing instructions for complex mortgage and/or financial planning business
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
4
Linked Unit G6 : Completing reports for mortgage and/or financial planning clients
Linked Reference Number
G6
Unit Unit Reference Number
Title
Completing reports for mortgage and/or financial planning clients
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
11
Unit Credit Value
4
Linked Unit G7 : Supervising mortgage and/or financial planning administrative systems and processes
Linked Reference Number
G7
Unit Unit Reference Number
Title
Supervising mortgage and/or financial planning administrative systems and processes
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
6
Linked Unit H1K : Preparation for Debt Collection Principles
Linked Reference Number
H1K
Unit Unit Reference Number
Title
Preparation for Debt Collection Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
2
Linked Unit H1S : Preparation for Debt Collection Practice
Linked Reference Number
H1S
Unit Unit Reference Number
Title
Preparation for Debt Collection Practice
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
3
Linked Unit H2K : Debt Collection Negotiations Principles
Linked Reference Number
H2K
Unit Unit Reference Number
Title
Debt Collection Negotiations Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
3
Linked Unit H2S : Debt Collection Negotiations Practice
Linked Reference Number
H2S
Unit Unit Reference Number
Title
Debt Collection Negotiations Practice
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
4
Linked Unit H3K : Debtor Call Handling Principles
Linked Reference Number
H3K
Unit Unit Reference Number
Title
Debtor Call Handling Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
2
Linked Unit H3S : Debtor Call Handling Practice
Linked Reference Number
H3S
Unit Unit Reference Number
Title
Debtor Call Handling Practice
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
3
Linked Unit H4K : Debt Collection Case Management Principles _pre legal_
Linked Reference Number
H4K
Unit Unit Reference Number
Title
Debt Collection Case Management Principles _pre legal_
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
4
Linked Unit H4S : Debt Collection Case Management Practice _pre legal_
Linked Reference Number
H4S
Unit Unit Reference Number
Title
Debt Collection Case Management Practice _pre legal_
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
4
Linked Unit H5K : Payment Processing Principles
Linked Reference Number
H5K
Unit Unit Reference Number
Title
Payment Processing Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
5
Unit Credit Value
1
Linked Unit H6S : Debt Repayment Monitoring Practice
Linked Reference Number
H6S
Unit Unit Reference Number
Title
Debt Repayment Monitoring Practice
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
4
Linked Unit H7K : Debt Collection Operations Management Practice
Linked Reference Number
H7K
Unit Unit Reference Number
Title
Debt Collection Operations Management Practice
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
6
Linked Unit H7S : Debt Collection Operations Management Principles
Linked Reference Number
H7S
Unit Unit Reference Number
Title
Debt Collection Operations Management Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
4
Linked Unit H6K : Debt Repayment Monitoring Principles
Linked Reference Number
H6K
Unit Unit Reference Number
Title
Debt Repayment Monitoring Principles
Organisation Name
Institute of Credit Management
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
3
Linked Unit I10 : Calculating and issuing Cash Equivalent Transfer Value CETV
Linked Reference Number
I10
Unit Unit Reference Number
Title
Calculating and issuing Cash Equivalent Transfer Value CETV
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit I9 : Calculating and Quoting Pension Scheme Death Benefits
Linked Reference Number
I9
Unit Unit Reference Number
Title
Calculating and Quoting Pension Scheme Death Benefits
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit I5 : Calculating and Quoting Pension Scheme Early Leavers Notifications
Linked Reference Number
I5
Unit Unit Reference Number
Title
Calculating and Quoting Pension Scheme Early Leavers Notifications
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit I6 : Calculating and quoting pension scheme retirement benefits
Linked Reference Number
I6
Unit Unit Reference Number
Title
Calculating and quoting pension scheme retirement benefits
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit I11 : Dealing with pension scheme complaints and disputes
Linked Reference Number
I11
Unit Unit Reference Number
Title
Dealing with pension scheme complaints and disputes
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit I8 : Processing Pension Scheme Death Benefits
Linked Reference Number
I8
Unit Unit Reference Number
Title
Processing Pension Scheme Death Benefits
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit I4 : Processing Pension Scheme Leavers Benefits
Linked Reference Number
I4
Unit Unit Reference Number
Title
Processing Pension Scheme Leavers Benefits
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit I7 : Processing pension scheme retirement benefits
Linked Reference Number
I7
Unit Unit Reference Number
Title
Processing pension scheme retirement benefits
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit I14 : Providing periodic pension scheme information
Linked Reference Number
I14
Unit Unit Reference Number
Title
Providing periodic pension scheme information
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit I13 : Updating and generating pension scheme members annual benefit statement
Linked Reference Number
I13
Unit Unit Reference Number
Title
Updating and generating pension scheme members annual benefit statement
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit F11 : Processing and maintaining bilateral and / or syndicated loans
Linked Reference Number
F11
Unit Unit Reference Number
Title
Processing and maintaining bilateral and / or syndicated loans
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
68
Unit Credit Value
8
Linked Unit F12 : Preparing and presenting information to stakeholders
Linked Reference Number
F12
Unit Unit Reference Number
Title
Preparing and presenting information to stakeholders
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
65
Unit Credit Value
8
Linked Unit M4 : Developing productive working relationships with colleagues
Linked Reference Number
M4
Unit Unit Reference Number
Title
Developing productive working relationships with colleagues
Organisation Name
Pearson EDI
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
48
Unit Credit Value
6
Linked Unit I2 : Processing pension scheme transfers
Linked Reference Number
I2
Unit Unit Reference Number
Title
Processing pension scheme transfers
Organisation Name
Pearson EDI
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
5
Linked Unit L1 : Support learning and development within own area of responsibility
Linked Reference Number
L1
Unit Unit Reference Number
Title
Support learning and development within own area of responsibility
Organisation Name
Management Standards Centre
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
5
Linked Unit L6 : Ensure compliance with legal, regulatory, ethical and social requirements
Linked Reference Number
L6
Unit Unit Reference Number
Title
Ensure compliance with legal, regulatory, ethical and social requirements
Organisation Name
Management Standards Centre
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
5
Linked Unit L3 : Plan, allocate and monitor work in own area of responsibility
Linked Reference Number
L3
Unit Unit Reference Number
Title
Plan, allocate and monitor work in own area of responsibility
Organisation Name
Management Standards Centre
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
5
Linked Unit L5 : Provide leadership and direction for own area of responsibility
Linked Reference Number
L5
Unit Unit Reference Number
Title
Provide leadership and direction for own area of responsibility
Organisation Name
Management Standards Centre
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit L4 : Recruit staff in own area of responsibility
Linked Reference Number
L4
Unit Unit Reference Number
Title
Recruit staff in own area of responsibility
Organisation Name
Management Standards Centre
Unit Level
Level 5
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
4
Linked Unit K9 : Contributing to the development and launch of new products and/or services
Linked Reference Number
K9
Unit Unit Reference Number
Title
Contributing to the development and launch of new products and/or services
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
26
Unit Credit Value
4
Linked Unit K6 : Developing and implementing sales call plans
Linked Reference Number
K6
Unit Unit Reference Number
Title
Developing and implementing sales call plans
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
22
Unit Credit Value
3
Linked Unit J6 : Improve the customer relationship
Linked Reference Number
J6
Unit Unit Reference Number
Title
Improve the customer relationship
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
47
Unit Credit Value
7
Linked Unit J15 : Lead a team to improve customer service
Linked Reference Number
J15
Unit Unit Reference Number
Title
Lead a team to improve customer service
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
47
Unit Credit Value
7
Linked Unit J13 : Monitor and solve customer service problems
Linked Reference Number
J13
Unit Unit Reference Number
Title
Monitor and solve customer service problems
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
40
Unit Credit Value
6
Linked Unit J5 : Plan, organise and control customer service operations
Linked Reference Number
J5
Unit Unit Reference Number
Title
Plan, organise and control customer service operations
Organisation Name
Council for Administration
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
67
Unit Credit Value
10
Linked Unit J14 : Process customer service complaints
Linked Reference Number
J14
Unit Unit Reference Number
Title
Process customer service complaints
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
40
Unit Credit Value
6
Linked Unit J16 : Use customer service as a competitive tool
Linked Reference Number
J16
Unit Unit Reference Number
Title
Use customer service as a competitive tool
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
53
Unit Credit Value
8
Linked Unit J4 : Organise the delivery of reliable customer service
Linked Reference Number
J4
Unit Unit Reference Number
Title
Organise the delivery of reliable customer service
Organisation Name
Council for Administration
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
40
Unit Credit Value
6