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The Register of Regulated Qualifications

View Qualification : ABC Level 2 Certificate in Retail Skills (QCF)

Qualification
Qualification Number
500/7554/8
Title
ABC Level 2 Certificate in Retail Skills (QCF)
Awarding Organisation
ABC Awards
Fees Price List Url
Qualification Type
QCF
Qualification Sub Type
None
Qualification Level
Level 2
Qualification Sub Level
None
EQF Level
Level 3
Regulation Start Date
01-Sep-2009
Operational Start Date
01-Sep-2009
Operational End Date
30-Apr-2012
Certification End Date
30-Apr-2014
Offered In England
Yes
Offered In Wales
Yes
Offered In Northern Ireland
Yes
Assessment Language In English
Yes
Assessment Language In Welsh
No
Assessment Language In Irish
No
SSA
7.1 Retailing and Wholesaling
Purpose
D. Confirm occupational competence and/or 'licence to practice'
Sub Purpose
D1. Confirm competence in an occupational role to the standards required
Total Credits
24
Min Credits at/above Level
15
Minimum Guided Learning Hours
102
Maximum Guided Learning Hours
102
Diploma Guided Learning Hours
102
Barring Classification Code
BC3
Overall Grading Type
Pass
Assessment Methods
Portfolio of Evidence
Exemptions

N/a

Structure Requirements
Learners must achieve a minimum of 24 credits which must include a minimum of 15 credits at Level 2. Learners must complete the Level 2 mandatory unit E19 (8 credits), plus a further 7 credits at Level 2 from Groups 2A and/or 2B. The remaining credits may be taken from any further units, with the following restrictions Learners may choose a maximum of 9 credits from Level 1 units in Group 3A OR Level 3 units in Group 3B. Learners may choose a maximum of one Customer Service unit at Level 2 OR Level 3.
The awarding organisation states that this qualification is appropriate for use in the following age ranges.
Age Ranges
Pre-16 : No; 16-18 : Yes; 18+ : No; 19+ : Yes
Further information
This does not imply that eligibility for funding has been agreed for these age ranges.
For further information on the funding of 14-19 qualifications offered in England, please refer to the DFE Section 96 website.
For further information on the funding of 19+ qualifications offered in England, please refer to the SFA website.
For further information on funding in Wales, visit the DAQW website.
For further information on funding in Northern Ireland, visit the DELNI and DENI website.
When undertaking a qualification that does not appear on the governments' lists as eligible for funding for specific age ranges, users must be aware of the legal requirements around activities undertaken by learners of specific ages.
Compound Group
S
Label
S
Name
Structure
Group Requirements
Total credit requirements for this certificate
Minimum Credit Value
24
Maximum Credit Value
Minimum Subcomponents
2
Maximum Subcomponents
Mandatory Within Group
Yes
Pathway Reference
Unit Group
1
Label
1
Name
Mandatory Unit
Group Requirements
Learners must achieve a minimum of 8 credits from this mandatory unit - E19.
Minimum Credit Value
8
Maximum Credit Value
8
Minimum Subcomponents
1
Maximum Subcomponents
1
Mandatory Within Group
Yes
Linked Unit
Work effectively in your retail team
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/500/5186
Title
Work effectively in your retail team
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
48
Unit Credit Value
8
Compound Group
2
Label
2
Name
Level 2 Units
Group Requirements
Learners must achieve a minimum of 7 credits from this group.
Minimum Credit Value
7
Maximum Credit Value
Minimum Subcomponents
Maximum Subcomponents
Mandatory Within Group
Yes
Pathway Reference
Unit Group
2A
Label
2A
Name
Level 2 Mandatory Units
Group Requirements
Learners must achieve a minimum of 7 credits from units in Groups 2A and/or Group 2B. Learners may choose a maximum of one Customer Service unit from either Level 2 (Group 2B) OR Level 3 (Group B2) - these are optional units therefore the learner does not have to choose any of these units.
Minimum Credit Value
7
Maximum Credit Value
Minimum Subcomponents
1
Maximum Subcomponents
Mandatory Within Group
Yes
Linked Unit
Receive goods and materials into storage in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/500/5569
Title
Receive goods and materials into storage in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
23
Unit Credit Value
4
Linked Unit
Put goods and materials into storage in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/5570
Title
Put goods and materials into storage in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
23
Unit Credit Value
4
Linked Unit
Keep stock on sale at required levels in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
K/500/5700
Title
Keep stock on sale at required levels in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
3
Linked Unit
Process customer orders for goods in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/5701
Title
Process customer orders for goods in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
3
Linked Unit
Process returned goods and materials in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/500/5703
Title
Process returned goods and materials in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
18
Unit Credit Value
3
Linked Unit
Prepare products for sale to customers in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/5705
Title
Prepare products for sale to customers in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
3
Linked Unit
Process bake-off products for sale in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/500/5122
Title
Process bake-off products for sale in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
28
Unit Credit Value
6
Linked Unit
Process fish and shellfish for sale in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/5123
Title
Process fish and shellfish for sale in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
60
Unit Credit Value
12
Linked Unit
Process greengrocery products for sale in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/500/5124
Title
Process greengrocery products for sale in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
49
Unit Credit Value
9
Linked Unit
Finish meat products by hand in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/5125
Title
Finish meat products by hand in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
46
Unit Credit Value
9
Linked Unit
Contribute to dough production control and efficiency
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/5206
Title
Contribute to dough production control and efficiency
Organisation Name
City and Guilds of London Institute
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
53
Unit Credit Value
11
Linked Unit
Select, weigh and measure dough ingredients
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/5207
Title
Select, weigh and measure dough ingredients
Organisation Name
City and Guilds of London Institute
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
54
Unit Credit Value
11
Linked Unit
Hand divide, mould and shape fermented doughs
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/5208
Title
Hand divide, mould and shape fermented doughs
Organisation Name
City and Guilds of London Institute
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
48
Unit Credit Value
10
Linked Unit
Maintain food safety while working with food in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/5211
Title
Maintain food safety while working with food in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
49
Unit Credit Value
8
Linked Unit
Receive driver-controlled deliveries of motor fuel on a forecourt
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/600/2295
Title
Receive driver-controlled deliveries of motor fuel on a forecourt
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
29
Unit Credit Value
7
Linked Unit
Control deliveries of motor fuel on a forecourt
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/600/2317
Title
Control deliveries of motor fuel on a forecourt
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
29
Unit Credit Value
7
Linked Unit
Pick products in a retail store to fulfil customer orders
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/600/2296
Title
Pick products in a retail store to fulfil customer orders
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
14
Unit Credit Value
4
Linked Unit
Check stock levels and sort out problems with stock levels in a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/600/2297
Title
Check stock levels and sort out problems with stock levels in a retail store
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
2
Linked Unit
Display stock to promote sales to customers in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/9764
Title
Display stock to promote sales to customers in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
34
Unit Credit Value
6
Linked Unit
Help customers choose products in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/5214
Title
Help customers choose products in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
8
Linked Unit
Maximise product sales in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/500/5216
Title
Maximise product sales in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
5
Linked Unit
Provide information and advice to customers in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
T/500/5215
Title
Provide information and advice to customers in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
34
Unit Credit Value
5
Linked Unit
Demonstrate products to customers in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/500/5217
Title
Demonstrate products to customers in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
8
Linked Unit
Process payments for purchases in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/9773
Title
Process payments for purchases in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
41
Unit Credit Value
5
Linked Unit
Process payments and credit applications for purchases in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/9841
Title
Process payments and credit applications for purchases in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
51
Unit Credit Value
7
Linked Unit
Process cash and credit transactions in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/9775
Title
Process cash and credit transactions in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
51
Unit Credit Value
7
Linked Unit
Assemble retail products in customer's home/workplace
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/9785
Title
Assemble retail products in customer's home/workplace
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
41
Unit Credit Value
8
Linked Unit
Promote loyalty schemes to customers in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/5770
Title
Promote loyalty schemes to customers in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
34
Unit Credit Value
5
Linked Unit
Provide the lingerie fitting service in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/9790
Title
Provide the lingerie fitting service in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
48
Unit Credit Value
8
Linked Unit
Follow guidelines for planning and preparing visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/500/4939
Title
Follow guidelines for planning and preparing visual merchandising displays
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
33
Unit Credit Value
7
Linked Unit
Follow guidelines for dressing visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
T/500/4940
Title
Follow guidelines for dressing visual merchandising displays
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
48
Unit Credit Value
8
Linked Unit
Dismantle and store visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/500/4942
Title
Dismantle and store visual merchandising displays
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
70
Unit Credit Value
13
Linked Unit
Make props for visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/4943
Title
Make props for visual merchandising displays
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
10
Linked Unit
Put visual merchandising displays together
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/500/4944
Title
Put visual merchandising displays together
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
49
Unit Credit Value
8
Linked Unit
Promote beauty products to retail customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/9758
Title
Promote beauty products to retail customers
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
53
Unit Credit Value
10
Linked Unit
Follow point-of-sale procedures for age-restricted products in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
H/500/9759
Title
Follow point-of-sale procedures for age-restricted products in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
8
Linked Unit
Help customers to buy National Lottery products in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/9760
Title
Help customers to buy National Lottery products in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
54
Unit Credit Value
8
Linked Unit
Process the self-service dispensing and purchase of motor fuel on a forecourt
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/600/2300
Title
Process the self-service dispensing and purchase of motor fuel on a forecourt
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
43
Unit Credit Value
7
Linked Unit
Establish customer needs and provide advice regarding tiling products
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/600/2301
Title
Establish customer needs and provide advice regarding tiling products
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
29
Unit Credit Value
6
Linked Unit
Advise customers upon measuring and planning for the fixing of tiles
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/600/2302
Title
Advise customers upon measuring and planning for the fixing of tiles
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
39
Unit Credit Value
6
Linked Unit
Advise customers upon the fixing of tiles
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/600/2303
Title
Advise customers upon the fixing of tiles
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
39
Unit Credit Value
6
Linked Unit
Maintain a display of cut flowers in a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
H/600/2305
Title
Maintain a display of cut flowers in a retail store
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
3
Linked Unit
Cash up in a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
K/600/2306
Title
Cash up in a retail store
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
11
Unit Credit Value
2
Linked Unit
Promote the store's credit card to customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/600/2307
Title
Promote the store's credit card to customers
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
12
Unit Credit Value
3
Linked Unit
Provide service to customers in the dressing room of a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
T/600/2308
Title
Provide service to customers in the dressing room of a retail store
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
9
Unit Credit Value
1
Linked Unit
Promote sales of food or drink products by offering samples to customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/600/2309
Title
Promote sales of food or drink products by offering samples to customers
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
16
Unit Credit Value
2
Linked Unit
Deliver retail products to the customer's premises
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/600/2310
Title
Deliver retail products to the customer's premises
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
24
Unit Credit Value
3
Linked Unit
Help to maintain health and safety in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/5187
Title
Help to maintain health and safety in a retail environment
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
22
Unit Credit Value
4
Linked Unit
Help to keep the retail unit secure
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/5189
Title
Help to keep the retail unit secure
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
36
Unit Credit Value
6
Linked Unit
Prepare newspapers and magazines for return to the merchandiser
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/600/2312
Title
Prepare newspapers and magazines for return to the merchandiser
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
2
Linked Unit
Check the accuracy of records of hours worked in a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/600/2313
Title
Check the accuracy of records of hours worked in a retail store
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
17
Unit Credit Value
3
Linked Unit
Help customers to apply for the store's credit card and associated insurance products
Linked Reference Number
Not Set
Unit
Unit Reference Number
T/600/2311
Title
Help customers to apply for the store's credit card and associated insurance products
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
24
Unit Credit Value
4
Linked Unit
Develop productive working relationships with colleagues
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/501/0428
Title
Develop productive working relationships with colleagues
Organisation Name
City and Guilds of London Institute
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
27
Unit Credit Value
9
Linked Unit
Allocate and check work in your team
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/501/0857
Title
Allocate and check work in your team
Organisation Name
OCR
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
36
Unit Credit Value
12
Linked Unit
Maintain moisture levels for crops or plants
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/502/0854
Title
Maintain moisture levels for crops or plants
Organisation Name
Lantra SSC
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
2
Linked Unit
Provide nutrients to crops or plants
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/502/0853
Title
Provide nutrients to crops or plants
Organisation Name
Lantra SSC
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
15
Unit Credit Value
2
Linked Unit
Remove unwanted plant growth to maintain development
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/502/1214
Title
Remove unwanted plant growth to maintain development
Organisation Name
Lantra SSC
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
38
Unit Credit Value
5
Linked Unit
Identify and report the presence of pests, diseases and disorders
Linked Reference Number
Not Set
Unit
Unit Reference Number
K/502/1511
Title
Identify and report the presence of pests, diseases and disorders
Organisation Name
Lantra SSC
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
23
Unit Credit Value
3
Linked Unit
Order graphic materials for visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/500/4941
Title
Order graphic materials for visual merchandising displays
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
18
Unit Credit Value
3
Linked Unit
Help customers to choose delicatessen products in a retail outlet
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/601/3458
Title
Help customers to choose delicatessen products in a retail outlet
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
14
Unit Credit Value
6
Linked Unit
Portion delicatessen products in a retail outlet to meet individual customers' requirements
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/601/3457
Title
Portion delicatessen products in a retail outlet to meet individual customers' requirements
Organisation Name
People1st
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
14
Unit Credit Value
6
Linked Unit
Merchandise plants and other relevant products
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/502/0771
Title
Merchandise plants and other relevant products
Organisation Name
Lantra SSC
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
45
Unit Credit Value
6
Unit Group
2B
Label
2B
Name
Level 2 Customer Service Group
Group Requirements
Learners may choose a maximum of one Customer Service unit from this group (Level 2) OR from Group B2 (Level 3). Learners do not have to choose any units from this group. Learners must achieve a minimum of 7 credits from units in Groups 2A and/or Group 2B.
Minimum Credit Value
Maximum Credit Value
Minimum Subcomponents
1
Maximum Subcomponents
1
Mandatory Within Group
No
Linked Unit
Give customers a positive impression of yourself and your organisation
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/8971
Title
Give customers a positive impression of yourself and your organisation
Organisation Name
Pearson EDI
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit
Support Customer Service Improvements
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/500/8975
Title
Support Customer Service Improvements
Organisation Name
Pearson EDI
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
5
Linked Unit
Resolve Customer Service Problems
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/8977
Title
Resolve Customer Service Problems
Organisation Name
Pearson EDI
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
20
Unit Credit Value
6
Compound Group
3
Label
3
Name
Optional Units
Group Requirements
Learners may choose a maximum of 9 credits from the units in either Group 3A (Level 1) OR 3B (Level 3) to make up the total credit. Learners do not have to choose any units from these groups.
Minimum Credit Value
Maximum Credit Value
9
Minimum Subcomponents
1
Maximum Subcomponents
1
Mandatory Within Group
No
Pathway Reference
Unit Group
3A
Label
3A
Name
Level 1 Optional Units
Group Requirements
Learners may choose any of these Level 1 units in order to make up the total credit from this group. A maximum of 9 credits can come from units in this group OR from units in either or both of Groups B1 and B2. Learners do not have to choose any of these units.
Minimum Credit Value
Maximum Credit Value
9
Minimum Subcomponents
2
Maximum Subcomponents
2
Mandatory Within Group
No
Linked Unit
Process donated goods for resale or recycling in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/5563
Title
Process donated goods for resale or recycling in a retail environment
Organisation Name
People1st
Unit Level
Level 1
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
6
Linked Unit
Contribute to food safety in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/5210
Title
Contribute to food safety in a retail environment
Organisation Name
People1st
Unit Level
Level 1
Unit Sub Level
None
Guided Learning Hours
40
Unit Credit Value
7
Linked Unit
Load orders for despatch from a retail store to customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
T/600/2292
Title
Load orders for despatch from a retail store to customers
Organisation Name
People1st
Unit Level
Level 1
Unit Sub Level
None
Guided Learning Hours
17
Unit Credit Value
3
Linked Unit
Provide a counter/take-away service
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/600/2293
Title
Provide a counter/take-away service
Organisation Name
People1st
Unit Level
Level 1
Unit Sub Level
None
Guided Learning Hours
7
Unit Credit Value
3
Linked Unit
Contribute to monitoring and maintaining ease of shopping in a retail sales area
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/600/2294
Title
Contribute to monitoring and maintaining ease of shopping in a retail sales area
Organisation Name
People1st
Unit Level
Level 1
Unit Sub Level
None
Guided Learning Hours
10
Unit Credit Value
2
Compound Group
3B
Label
3B
Name
Level 3 Optional Groups
Group Requirements
Learners may choose any of these Level 3 units in order to make up the total credit. A maximum of 9 credits can come from units in either or both of Groups B1 and B2 OR from units in Group 3A (Level 1). Learners do not have to choose any of these units.
Minimum Credit Value
Maximum Credit Value
9
Minimum Subcomponents
1
Maximum Subcomponents
Mandatory Within Group
No
Pathway Reference
Unit Group
B1
Label
B1
Name
Level 3 Optional Units
Group Requirements
Learners may choose any of these Level 3 units in order to make up the total credit from this group. A maximum of 9 credits can come from units in either or both of Groups B1 and B2 OR from units in Group 3A (Level 1). Learners do not have to choose any of these units.
Minimum Credit Value
Maximum Credit Value
9
Minimum Subcomponents
1
Maximum Subcomponents
Mandatory Within Group
No
Linked Unit
Audit stock levels and stock inventories in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/5130
Title
Audit stock levels and stock inventories in a retail environment
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
29
Unit Credit Value
6
Linked Unit
Provide specialist support in helping customers to make purchases in a retail environment
Linked Reference Number
Not Set
Unit
Unit Reference Number
L/500/5771
Title
Provide specialist support in helping customers to make purchases in a retail environment
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
8
Linked Unit
Evaluate the receipt of payments from customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/9789
Title
Evaluate the receipt of payments from customers
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
35
Unit Credit Value
9
Linked Unit
Choose merchandise to feature in visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/4945
Title
Choose merchandise to feature in visual merchandising displays
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
42
Unit Credit Value
6
Linked Unit
Plan, monitor and control how graphics are used in visual merchandising displays
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/4946
Title
Plan, monitor and control how graphics are used in visual merchandising displays
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
49
Unit Credit Value
8
Linked Unit
Develop individual retail service opportunities
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/500/5772
Title
Develop individual retail service opportunities
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
41
Unit Credit Value
6
Linked Unit
Provide a personalised sales and after-sales service to your retail clients
Linked Reference Number
Not Set
Unit
Unit Reference Number
Y/500/5773
Title
Provide a personalised sales and after-sales service to your retail clients
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
46
Unit Credit Value
8
Linked Unit
Help customers to choose alcoholic beverages in a retail store
Linked Reference Number
Not Set
Unit
Unit Reference Number
J/600/2314
Title
Help customers to choose alcoholic beverages in a retail store
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
29
Unit Credit Value
6
Linked Unit
Monitor and support secure till use during trading hours
Linked Reference Number
Not Set
Unit
Unit Reference Number
R/600/2316
Title
Monitor and support secure till use during trading hours
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
17
Unit Credit Value
3
Linked Unit
Monitor and evaluate the quality of service provided to your customers by external suppliers
Linked Reference Number
Not Set
Unit
Unit Reference Number
M/500/5200
Title
Monitor and evaluate the quality of service provided to your customers by external suppliers
Organisation Name
People1st
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
56
Unit Credit Value
9
Unit Group
B2
Label
B2
Name
Level 3 Customer Service Units
Group Requirements
Learners may choose a maximum of one Level 3 unit from this group OR one Level 2 unit from Group 2B in order to make up the total credit. Learners do not have to choose any of these units.
Minimum Credit Value
Maximum Credit Value
Minimum Subcomponents
1
Maximum Subcomponents
1
Mandatory Within Group
No
Linked Unit
Organise the delivery of reliable customer service
Linked Reference Number
Not Set
Unit
Unit Reference Number
D/500/8917
Title
Organise the delivery of reliable customer service
Organisation Name
City and Guilds of London Institute
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
8
Linked Unit
Improve the customer relationship
Linked Reference Number
Not Set
Unit
Unit Reference Number
A/500/8830
Title
Improve the customer relationship
Organisation Name
OCR
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
8
Linked Unit
Work with others to improve customer service
Linked Reference Number
Not Set
Unit
Unit Reference Number
K/500/8919
Title
Work with others to improve customer service
Organisation Name
City and Guilds of London Institute
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
7
Linked Unit
Monitor and solve customer service problems
Linked Reference Number
Not Set
Unit
Unit Reference Number
H/500/8918
Title
Monitor and solve customer service problems
Organisation Name
City and Guilds of London Institute
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
7
Linked Unit
Promote continuous improvement in customer service
Linked Reference Number
Not Set
Unit
Unit Reference Number
F/500/8831
Title
Promote continuous improvement in customer service
Organisation Name
OCR
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
30
Unit Credit Value
10
Barred Units
Barred UnitUnit
DescriptionSource UnitTarget Units
Give customers a positive impression of yourself and your organisation (M/500/8971)Improve the customer relationship (A/500/8830)
Monitor and solve customer service problems (H/500/8918)
Work with others to improve customer service (K/500/8919)
Organise the delivery of reliable customer service (D/500/8917)
Resolve Customer Service Problems (R/500/8977)Organise the delivery of reliable customer service (D/500/8917)
Monitor and solve customer service problems (H/500/8918)
Work with others to improve customer service (K/500/8919)
Improve the customer relationship (A/500/8830)
Support Customer Service Improvements (J/500/8975)Organise the delivery of reliable customer service (D/500/8917)
Monitor and solve customer service problems (H/500/8918)
Work with others to improve customer service (K/500/8919)
Improve the customer relationship (A/500/8830)
Monitor and solve customer service problems (H/500/8918)Resolve Customer Service Problems (R/500/8977)
Support Customer Service Improvements (J/500/8975)
Give customers a positive impression of yourself and your organisation (M/500/8971)
Organise the delivery of reliable customer service (D/500/8917)Give customers a positive impression of yourself and your organisation (M/500/8971)
Resolve Customer Service Problems (R/500/8977)
Support Customer Service Improvements (J/500/8975)
Work with others to improve customer service (K/500/8919)Give customers a positive impression of yourself and your organisation (M/500/8971)
Support Customer Service Improvements (J/500/8975)
Resolve Customer Service Problems (R/500/8977)
Improve the customer relationship (A/500/8830)Give customers a positive impression of yourself and your organisation (M/500/8971)
Support Customer Service Improvements (J/500/8975)
Resolve Customer Service Problems (R/500/8977)
Qualification Objectives
ObjectiveResponse
GCSEs priortised to measure school and/or teacher performanceNot Set
Other GCSEsNot Set
Other level 1, 2 and1/2 qualifications used to indicate learners' attainment on completion of compulsory schooling and included in measures of school and/or teacher performanceNot Set
GCEs and ASNot Set
Other level 3 qualifications designed to demonstrate eligibility for progression to higher education and/or used to measure school or college performanceNot Set
ESOL qualifications that are required for citizenshipNot Set
Qualifications that indicate an individual can undertake a specific role in the workplace and that may be relied upon by employersNot Set
Qualifications that an individual is required by law to have gained in order to undertake a specific roleNot Set
Qualifications taken primarily for growth and enjoymentNot Set
Qualifications that are designed to meet the needs of a named employer or other organisationNot Set
Qualifications that are included within apprenticeships frameworks, including functional skillsNot Set
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2.1.3.0L