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The Register of Regulated Qualifications

View Qualification : Pearson BTEC Level 2 Award in Contact Centre Skills

Qualification
Qualification Number
100/5008/5
Title
Pearson BTEC Level 2 Award in Contact Centre Skills
Awarding Organisation
Fees Price List Url
Qualification Type
Vocationally-Related Qualification
Qualification Sub Type
None
Qualification Level
Level 2
Qualification Sub Level
None
EQF Level
Level 3
Regulation Start Date
01-Apr-2005
Operational Start Date
01-Apr-2005
Operational End Date
31-Dec-2011
Certification End Date
31-Dec-2013
Offered In England
Yes
Offered In Wales
Yes
Offered In Northern Ireland
Yes
Assessment Language In English
Yes
Assessment Language In Welsh
No
Assessment Language In Irish
No
SSA
6.2 ICT for Users
Minimum Guided Learning Hours
30
Maximum Guided Learning Hours
30
Diploma Guided Learning Hours
30
Barring Classification Code
AM1
Overall Grading Type
Pass
Assessment Methods
Portfolio of Evidence
Exemptions
Structure Requirements
All units are mandatory
The awarding organisation states that this qualification is appropriate for use in the following age ranges.
Age Ranges
Pre-16 : Yes; 16-18 : Yes; 18+ : No; 19+ : Yes
Further information
This does not imply that eligibility for funding has been agreed for these age ranges.
For further information on the funding of 14-19 qualifications offered in England, please refer to the DFE Section 96 website.
For further information on the funding of 19+ qualifications offered in England, please refer to the SFA website.
For further information on funding in Wales, visit the DAQW website.
For further information on funding in Northern Ireland, visit the DELNI and DENI website.
When undertaking a qualification that does not appear on the governments' lists as eligible for funding for specific age ranges, users must be aware of the legal requirements around activities undertaken by learners of specific ages.
Hybrid Group
1
Label
1
Name
Group No. 1 (Mandatory)
Group Requirements
Minimum Subcomponents
Maximum Subcomponents
Mandatory Within Group
Yes
Legacy Linked Unit
Contact centre operations
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Contact centre operations
Organisation Name
Pearson Education Ltd
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
10
Legacy Linked Unit
Dealing with contact centre customers
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Dealing with contact centre customers
Organisation Name
Pearson Education Ltd
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
10
Legacy Linked Unit
Teamwork and problem solving in contact centres
Linked Reference Number
Not Set
Unit
Unit Reference Number
Title
Teamwork and problem solving in contact centres
Organisation Name
Pearson Education Ltd
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
10
Barred Units
There are no barred units to display.
Qualification Objectives
ObjectiveResponse
GCSEs prioritised to measure school and/or teacher performanceNot Set
Other GCSEsNot Set
Other level 1, 2 and1/2 qualifications used to indicate learners' attainment on completion of compulsory schooling and included in measures of school and/or teacher performanceNot Set
GCEs and ASNot Set
Other level 3 qualifications designed to demonstrate eligibility for progression to higher education and/or used to measure school or college performanceNot Set
ESOL qualifications that are required for citizenshipNot Set
Qualifications that indicate an individual can undertake a specific role in the workplace and that may be relied upon by employersNot Set
Qualifications that an individual is required by law to have gained in order to undertake a specific roleNot Set
Qualifications taken primarily for growth and enjoymentNot Set
Qualifications that are designed to meet the needs of a named employer or other organisationNot Set
Qualifications that are included within apprenticeships frameworks, including functional skillsNot Set
2.4.6.0L